Front of House Manager

We are seeking a dynamic and experienced Front of House Manager to join our team and lead the customer experience in a fast-paced, high-energy environment. The ideal candidate will have a passion for delivering exceptional customer service, a strong ability to manage teams, and a keen eye for detail. As the Front of House Manager, you will oversee all front-of-house operations, ensuring smooth coordination between the restaurant area, bar, and kitchen, while maintaining a high standard of service and guest satisfaction.

*Salary: Market Related

Key Responsibilities:

• Lead and supervise front-of-house staff including waiters, runners and bartenders.
• Ensure excellent Customer service through effective communication, problem-solving, and by maintaining high service standards.
• Train and develop team members, providing ongoing coaching and feedback.
• Oversee daily operations to ensure a smooth workflow and optimal guest experience.
• Monitor and manage front-of-house operations, ensuring cleanliness and organization of the restaurant area, bar, and smoking section.
• Handle customer complaints or concerns promptly and professionally, always striving to improve the guest experience.
• Maintain inventory and ensure front-of-house supplies are stocked and well-organized.
• Work closely with the kitchen staff to ensure timely and accurate delivery of orders.
• Manage reservations, waitlists, and guest seating efficiently.
• Assist with scheduling and shift management, ensuring adequate coverage during peak times.
• Uphold company policies, health and safety standards at all times.

Qualifications:

• Proven experience in a supervisory or management role within the hospitality industry, preferably in a restaurant or similar setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Exceptional organizational skills with attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in Pilot POS system is a pre-requisite.
• Basic office software (e.g., Microsoft Office or Google Suite).
• A passion for exceptional customer service and a commitment to excellence.

Desired Attributes:

• Ability to motivate and inspire a team.
• Strong problem-solving skills and adaptability.
• Knowledge of food and beverage operations is a plus.
• Previous experience with high-volume service is preferred.

Why Join Us?

• Competitive pay with opportunities for advancement.
• A supportive and collaborative team environment.
• Opportunities for professional growth and training.
• Discounts on food and beverage for you and your family.

How to Apply: If you are an energetic, customer-focused leader with a passion for hospitality, we want to hear from you! Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for the role to: johan@jacksonandblack.co.za

Job Types: Full-time, Permanent

Application Deadline: 2024/11/20