French Concierge Specialist

French Concierge Specialist

Location: Woodstock, Cape Town, South Africa

Type: Permanent, Full Time Position

Salary: R15 000 - R18 000 - Dependent on Experience

About our client:

Our Client isn't just any safari company – they're the ones you turn to when you want a truly exceptional adventure. Since 2004, they've been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands, earning them the title of the World’s Most Awarded Safari Company. Over the years, they've welcomed over 200,000 guests from around the world, each one leaving with unforgettable memories.

Why join them?

When you join them, you'll have the opportunity to be part of something meaningful. For every seven guests who travel with them, they create a permanent job in the tourism industry, helping to uplift communities and protect wildlife. You'll be able to make a difference while experiencing exciting travel opportunities and enjoying perks that come with being part of their team.

Package: Enjoy an attractive remuneration package, including a competitive base salary, pension fund, and 20 days of paid vacation per year. Work in gorgeous offices in Cape Town, experience exciting travel opportunities, and enjoy perks that come with being part of their team.

About the role: As the French Concierge Specialist for our client's tour operator business, you will play a crucial role in shaping their travel offerings. Serving as the primary point of contact for consultants, your main responsibility will be to assist guests with making reservations, arranging transportation, and addressing other types of special requests. Your ability to provide exceptional service and cater to guests' needs will directly impact our client's competitiveness, profitability, and the overall quality of the travel experiences that they provide.

Requirements:

• Fluent in speaking and writing in the French language;
• A National Senior Certificate/Matric;
• 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment;
• Based in Cape Town;
• Great communication skills;
• Willingness and drive to learn;
• Excellent problem-solving skills;
• Ability to work in a fast-paced, deadline-driven environment;
• Excellent interpersonal and communication skills, with the ability to build relationships;

Responsibilities:

• Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent;
• Book hotel/lodge and logistic reservations, based on consultant requirements;
• Responsible for travel request distribution to agents;
• Supporting Sales consultants with all administrative duties;
• Conclude on all aspects of the post confirmation of the booking;
• Enquiry warming (to be handed over to Senior Consultant);
• Sales Quotes as first point of contact to support Senior Sales Consultant;
• Work directly with Sales Managers to resolve client travel issues;
• Customer service-related responsibilities from clients and perform other office duties as assigned;
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from the supplier end are resolved;
• Work with their rates team to resolve rates-related tasks and communicate with consultants;
• Log all required tickets relating to rates and product;
• Ensure timely turnaround time (Sales Consultant request to be actioned within 24hrs);
• Ensure Concierge dashboard is updated and reporting done with sales managers.