Freight Services Officer

Time Type: Full time
Worker Sub-Type: Permanent

Company Description
About Us
Founded in the Queensland outback, Qantas has grown to be Australia's largest regional, domestic, and international airline.

Qantas has a range of subsidiary businesses that support the overall operations of the Group.

The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description
The Freight Services Officer plays a key role in delivering a friendly, professional, and engaging reservations and booking service to our international freight customers, setting Qantas Freight apart from its competitors.

This position involves preparing accurate export flight plans, monitoring inbound freight shipments, and coordinating with third-party Ground Handling Agents to ensure compliance with load instructions.

Additionally, the role includes office administration tasks such as drafting and editing internal and external communications, as well as managing the cataloguing, filing, and archiving of important documents like rating and invoicing information.

The Freight Services Officer will also conduct market research to stay informed about industry trends and customer needs.

This role is part of a small, collaborative, and inclusive team handling enquiries for the rest of the Region and working with different time zones.

You'll have:

1. Minimum 1 year of experience in either an airline, freight forwarder, or ground handling warehouse environment
2. Proficient in both written and spoken English
3. Proficient in Microsoft Office suite of products, particularly Excel
4. Experience with an Air Freight booking platform (such as Webcargo or Cargo1) and/or Salesforce experience would be very highly regarded
5. Ability and passion for building constructive working partnerships with all levels of customer, supplier, and internal stakeholders
6. Demonstrated analytical skills; knowledge of Power BI would be an advantage
7. Ability to work Saturdays and Sundays when required (usually every 6/7 weeks)
8. The ability to work independently, be self-motivated, and disciplined while completing tasks with a high degree of accuracy
9. Right to live and work in South Africa

Why Qantas?
If you're successful in your application, you'll join a team where creativity and passion are encouraged.

Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas.

Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day one with on-the-job training and coaching as well as our formal training opportunities.

While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions; the destinations are endless.

Qantas is an equal opportunity employer, so by coming to work for us, you'll be part of an organisation that encourages diversity, supports charities, and environmental initiatives.

Be a part of something special and play your part in the Qantas story – get in touch today.