Fraud Risk Manager

Job Description

Provides Service to NI Merchants & NI Clients in detecting/preventing Fraudulent transactions and minimizing financial losses to the organizations. To Provide the required support on managing MIS, preventing the Fraud losses and provide support in order to achieve department and organizations goals.

Coordinate with the acquiring banks, card schemes on all fraud risk related matters. Work closely with the concerned to address the overall changes in the fraud trend and to promote the best in class practices in order to remedy the risk and control the financial losses.

Responsibilities

• Ensuring the fraud acquiring monitoring team and processes runs effectively.
• Support the monitoring team as and when required and ensure that all the POS & ecommerce fraud management activities are performed and completed on daily, weekly and monthly bases wherever applicable.
• Maintain merchant service levels by introducing and implementing opportunities to increase clients’ fraud risk awareness.
• Work closely with business managers to understand the business, identify risk issues, and promote solutions to manage relevant fraudulent risks.
• Build and continuously develop close relationships with business stakeholders for fraud risk management.
• Manage POS/Ecom merchants, Aggregators, PSPs, Wallet operations etc., as per Scheme rules and policies.
• Utilize a consultative relationship approach to embed fraud risk controls at all levels within the organization.
• Act as an escalation point and ensure resolution of fraud risk issues of merchants by identifying and reporting incidents in accordance with standard operating procedures and develop unique approaches for challenging situations to address customized needs of merchants.
• Form robust controls by streamlining the POS and ecommerce fraud management processes complying with the fraud management policy manual, ensuring that it is updated on a regular basis.
• Monitor the ongoing effectiveness of key controls to provide assurance that it is operating in line with fraud risk appetite, and any regulatory requirements of the Group.
• Lead all existing/new projects and innovations related to fraud risk, ensuring successful results with no discrepancies and support the assessment of fraud risks in material projects and initiatives; assuring that adequate risk mitigation and controls are in place.
• Mitigate fraud risk at merchants through fraud awareness training programs for both retail and ecommerce merchants.
• Deliver all the required support and tasks assigned on ad-hoc requirements from the management.
• Provide reporting that is required and closure of risk issues within the agreed time, in line with the unit’s goal to form a successful backup program.

Qualifications
Education: Educated to Degree level from a recognized university, with fluency in English.

Experience

• At least 8 years of experience in Fraud & Risk with a minimum of 2 years at Fraud Risk Manager level.
• Identifies the weaknesses of current control processes and recommends enhancements.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Comprehensive knowledge of Scheme Rules.

Knowledge/Skills

• Outstanding interpersonal, leadership, and team working skills.
• Outstanding communication and negotiation skills - both verbal and written.
• Strong cultural awareness and knowledge.
• Strong awareness of MS Office with good computer skills and cards fraud.
• Ability to make decisions and use independent judgment.
• Ability to provide coaching, mentoring, and constructive feedback in appropriate situations.
• Performs a variety of tasks.
• Leads and directs the work of others.
• Must have excellent communication skills and the ability to promote fraud risk awareness at all levels of management within the organization.
• Responsible for providing best-in-class recommendations in Fraud Management.
• Problem solving and developing unique approaches for challenging situations that address a customized client need.
• Aware of all aspects of the customer lifecycle fraud exposure and able to offer impartial, practical, and actionable enhancements to clients' fraud environments.
• Collaborate with the client to develop methodologies for the effective delivery of the business aspect of any fraud solution implementation.
• Should have the ability to identify opportunities for improvement as well as to communicate and advocate client needs and goals to ensure they are met and properly addressed.