Foods Department Manager - Knysna Mall

MAIN PURPOSE

To attract and grow our customer base through a customer-facing or supportive role and, in doing so, increase the market share, turnover, and profitability. To provide exceptional customer service by ensuring customer care, a world-class shopping experience for our customers, and to play a role in minimizing risk and increasing profitability in your store.

KEY OUTCOMES

• Provide exceptional customer service to internal and external customers.
• Recruit, select, manage, and develop people to meet competence requirements.
• Participate in a team to ensure achievement of department and store goals.
• Manage implementation and integration of new initiatives to achieve project goals.
• Participate in general store operational duties.
• Supervise and coach staff to meet competence requirements.
• Job specific responsibilities as per Job Profile (dependent on position).

KEY COMPETENCIES

• Passion for the Customer – establish lifelong relationships with our customers.
• Passion for Retail and Selling.
• Living the Brand: Personal leadership and attitude to work i.e. ‘the difference’.
• Proven team leadership skills.
• Action and results-oriented.
• Assertive and proactive.
• Problem-solving and decision-making skills.
• Commercial acumen and numeracy.
• Creative and innovative and keeps up to date on retail trends.
• Entry Requirement: Grade 11 or NQF3 completed; Grade 12 will be advantageous.
• Retail and/or Business Management Diploma would be advantageous.
• 2-5 years role experience as a Foods Department Manager in Retail.
• Retail experience is highly advantageous.
• Team Management would be advantageous.
• Leadership and Management experience would be advantageous.
• Ability to work shifts that meet operational requirements.