Financial Operational Readiness Manager

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Financial Operational Readiness Manager

Apply remote type Hybrid locations Johannesburg time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 8, 2025 (4 days left to apply) job requisition id R-15973678

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Incumbent should come from the financial industry, 5 years of experience. ITIL experience is essential. Work across tribes & embedded within squads to support the development & implementation of technology operational readiness plans & enable successful deployment of technology updates & changes in our production environments with minimal to no disruption & or impact to service provision to customers. Ensure the banks policy and standards for incident, problem and change management is adhered to.

Job Description

1. Build knowledge & expertise in bank wide architecture & technology stacks (products & services) to enable effective operational readiness planning & execution.
2. Provide operational readiness support & advisory to Service Delivery & Technology Product & service tribes & squads.
3. Co-ordinate & consolidate operational readiness inputs (e.g. technology roadmaps) from a broad range of stakeholders including e.g. service delivery & technology teams at BU level for change & release planning.
4. Co-ordinate & facilitate BU level operational readiness & change & release planning processes.
5. Develop BU specific detailed change & release documentation & communication across the change & release lifecycle.
6. Participate in integration processes at a portfolio level – to align operational readiness, change & release plans.
7. Identify operational readiness risks & opportunities and translate these to BU wide Service Delivery & Technology teams leading to operational readiness plan finalisation.
8. Prepare all BU specific change controls & change approval process documentation & participate (as required) in change governance forums.
9. Coordinate operational readiness reviews & document assessment outcomes & insights.
10. Leverage insights from operational readiness reviews & past events (DR, MIM etc.) to identify risks & suggest solutions in mitigation.
11. Review operational readiness plan alignment to Group Architecture, Infrastructure, Security, DR & regulatory standards – identify risks and opportunities and suggest solutions in mitigation.
12. Document & administrate detailed project / program / orchestration plans for changes & releases at BU level.
13. Develop & distribute change & release communications & align to portfolio communication plans.
14. Coordinate & oversee the successful implementation of all BU changes & releases.
15. Monitor BU specific change & release performance & metrics post-prod, identify risk & implement mitigating actions.
16. Participate in incident & event management processes during the change / release process.
17. Prepare BU change & release reporting (pre, during & post change & release).
18. Stay ahead of the curve on operational readiness, change, release & incident management best practices.
19. Contribute to the continuous improvement of operational readiness frameworks & tools.
20. Support Digitization, Automation and Orchestration of the operational Readiness services and its catalogue of services and functions.

Accountability: Finance, Risk & Governance

1. Participate in & prepare requirements for risk & governance processes e.g audit.
2. Support remediation on all non-compliant operational readiness activity– on time & quality & in alignment with Group & Regulatory standards.
3. Ensure alignment of all BU operational readiness plans to Group & Regulatory requirements.
4. Prepare effective MI, knowledge management & document management processes & practices aligned to Group & Regulatory standards and practices.

Accountability: People

1. Coach & mentor Service Delivery & Technical teams on operational readiness framework, tools & processes.
2. Positively contribute as a member of self-directed agile teams.
3. Conduct peer reviews, testing, problem solving within and across the broader team.

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

About Us

Absa Group Limited (“Absa Group”) is listed on the Johannesburg Stock Exchange and is one of Africa’s largest diversified financial services groups.

Absa Group offers an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance.

Absa Group owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Absa Bank Tanzania and National Bank of Commerce), Uganda and Zambia and has insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia. Absa also has representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.