Ensure that the guests have the best possible experience by troubleshooting and resolving all billing-related disputes.
Represent the finance department in the daily department heads meeting with the general manager.
Manage all phases of Accounts Payable, Receivable, and department budget.
Calculate and distribute wages and salaries.
Prepare regular reports and summaries of accounting activities.
Prepare financial statements and debtors’ listings.
Verify recorded transactions and report irregularities to management.
Provide direction to the night audit team to ensure proper revenue reporting.
Review all ledger details (guest ledger, city ledger, and deposit ledgers) to validate proper payment and revenue posting.
If any imbalance or difference is found on the ledger, coordinate with the PMS team to resolve the same.
Review the postings, payments, revenue, and guest balance reports daily.
Ensure correct taxation is applied on all billing software like Property Management Systems (PMS), Point of Sale (POS), and SPA software.
Ensure that all statutory details (PAN, TAX NO, Company Registration no., etc.) are displayed on the guest invoices and bills.
Bills A/R accounts daily and sends the same to guests along with the supporting bills and statements.
Follow up on any accounts within 3 days to ensure the customer has received the invoice and does not have any questions.
Review the Accounts Receivable (A/R) aging reports daily.
Follow up 30 days after the initial billing if payment has not been received.
Check customer’s credit ratings and flag accounts as ‘Blacklisted’ for long outstanding or defaulter accounts.
Enter invoices into the accounts payable system weekly after verifying a purchase order was received from the ordering department head and obtaining the General Manager’s approval.
Forecast cash payments and anticipate challenges arising from limited cash flow.
Ensure that cash flows are adequate to allow business units to operate effectively.
Maintain banking relationships and negotiate loans and merchant services for business units.
Maintain files of all contracts, insurance policies, tax reports, expenses, payroll, etc.
Maintain and transfer money between bank accounts as required.
Perform numerical analysis of data and formulate conclusions and/or solutions.
Approve all Travel Agent commissions and release payments after verification.
Prepare financial reports and submissions to relevant government entities.
Ensure all new hire paperwork, benefits, performance appraisals, disciplinary action forms, and other pertinent personnel documents are filed appropriately and maintained by the company HR practices.
Monitor and contain all property inventories to ensure proper levels without causing burdens on property cash flows.
Prepare and present financial reports for meetings and investors.
Work with executives and business heads to prepare budgets and track profit/loss performance by business unit.
Provide direction and training to the hotel operational team in areas related to finance, financial reports, internal controls, labor management, payroll, etc.
Effectively manage the accounting team through respectful communication, clear expectations, relevant training, productive coaching, regular meetings, and appropriate performance management.
Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities.
Knowledge:
Financial prescripts experience (IFRS)
Insurance-related knowledge
Sage Evolution, Easipos, and Pastel Payroll knowledge would be advantageous
Skills:
Strong analytical and problem-solving skills
Ability to perform duties with limited supervision
Deadline-oriented with attention to detail
Hands-on, proactive approach
Assertiveness
Ability to communicate accounting matters with all levels