FINANCIAL AID - ADMINISTRATIVE ASSISTANT: REF. NO. FA15 & FA16

To provide administrative support to the Financial Aid team in the implementation of policies, procedures and systems in order to ensure excellent customer service and alignment with the objectives of the Financial Aid function and DUT.

MINIMUM REQUIREMENTS

• M+3 qualification in Business Administration, Office Management or Accounting related.
• One-year Higher Education Experience

EXPERIENCE AND KNOWLEDGE

• Office environment experience
• Computer literacy (MS Office/ Excel)
• Good communication skills
• Good administrative & organizational skills
• Basic knowledge of ITS systems

SUMMARY OF DUTIES

GENERAL OFFICE DUTIES

• Full Bursary Administration
• Maintain on-line filing system
• Updating of students correspondence
• Receiving, verifying forms
• Data capturing
• Enforce current internal processes
• Other duties assigned by line manager

CUSTOMER ADVICE & SUPPORT

• Assisting students at Reception.
• Resolving queries where possible.
• Referral of students to relevant Financial Aid Counsellors & Seniors.
• Attending to student queries via different platforms
• Initial screening of students ' queries before referrals.
• Advising students of their application status.
• Disseminate Financial Aid Information.
• Booking of student appointments for sponsor visits.
• Assisting with Bursary applications/other logistical duties.

TEAM PARTICIPATION

• Maintains sound relationships with colleagues and contributes to team effort.
• Ensures personal & professional self-development.

SYSTEMS

• Viewing student records.
• Submits weekly & monthly work and statistics reports to Senior Financial Aid Counsellor.
• Give monthly feedback to Financial Aid team during Departmental meetings.