Field Technician - Junior

Applications are invited for the Field Technician - Junior position to be based in Louis Trichardt.

PURPOSE OF THE ROLE:

The Field Technician Junior’s main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks, focusing on standard home or small basic business installations/repairs/surveys.

Key Performance Areas would include, but are not limited to:

General:

• Follow set SOP’s and procedures.
• Work closely with a Team Leader and Scheduler.
• Maintain project and safety documentation.
• Accurate reporting and updates on work done.
• Ensure all relevant stock is available for the work that was scheduled.
• Keep equipment well maintained.
• Adhere to all Health and Safety procedures.
• Complete all SHER and OHS required documentation.
• Fibre Troubleshooting: Splicing, testing, dome management.
• Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity.
• Basic Network Troubleshooting: IP conflicts, firewall issues, and routing issues.
• Installation of VoIP systems.
• Provide excellent customer service.
• Work overtime, weekends, or on emergency call outs as required.
• Work at heights: House roofs, telephone/gum poles, or large buildings.
• Work in crawl and small spaces for installation purposes.

Installation:

• Receive daily job cards for new installations.
• Reference job cards for correct stock needed for the installation.
• Confirm clients’ needs are met as indicated on job cards. Update Sales or Technical Department to adjust quote if necessary.
• Install Fibre and Wireless CPE’s.
• Conduct cable runs internal and external for both Network and Fibre.
• Communicate with Installation Team Leader to confirm RF signal and Fibre signal are as required.
• Conduct basic access point and network setups.
• Set up and confirm the client’s existing equipment is functioning properly.
• Upgrade all equipment's firmware, clean up, and take photos for quality control.
• Follow quality control with your team leader for confirmation upon completion of installation.
• Complete installation job card with equipment used, related technical information, and photos.
• Inspect site for possible future problems, take photos, and update accordingly.
• Update Ticket with all relevant work done for job card completion and invoicing.

Callout Repairs:

• Confirm issues with client as described on ticket.
• Troubleshoot quickly and efficiently.
• Identify problems affecting Fibre or Wireless performance and determine solutions.
• Communicate cost implications involved with the repair if any.
• Have knowledge of products and pricing.
• Resolve issues on-site or replace necessary equipment.
• Confirm with client that repair has been completed and that they are satisfied.
• Follow quality control with your team leader for confirmation upon completion of repairs.
• Inspect site for possible future problems, take photos, and update accordingly.
• Update ticket with all relevant work done for job card completion and invoicing.

CPE Recovery: Wireless & Fibre:

• Remove relevant equipment and clean up.
• Complete recovery job card with equipment removed.

The successful candidate must have the following experience/skills:

• 1 year’s Fibre Optic splicing experience.
• 1 year’s RF/Wireless experience.
• Knowledge of network structures and crimping.
• Previous experience in the IT Industry advantageous.
• Basic computer skills.
• Customer service experience.
• Basic Networking considered an asset.
• Technical training considered an asset (Electronics, IT, Networking, VoIP, IP cameras, etc.).
• Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
• Driver’s license with a clean driving record.
• Good analytical and problem-solving skills.
• Effective planning skills.
• Leadership skills.
• Good working knowledge of hand and power tools used in this position.
• Proficient in fibre cable termination with connectors.
• Well versed in fusion splicing machine technique.
• Strong manual dexterity and hand-eye coordination.
• Ability to work neatly and accurately.
• Technically minded.
• Ability to work in a physically demanding environment, including carrying, raising and climbing a ladder, and handling heavy equipment.
• Self-disciplined, motivated, and organized.
• Medically fit & able to work at height.

Education Requirements:

• Grade 12.
• Specialized certifications would be an advantage.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein for purposes of processing your application. Please refer to our Privacy Policy on our website for further information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.