Field Support Engineer / Technician

Job Responsibilities

1. To ensure that all Customer Calls are attended to as per the agreed contract with Customer.
2. Call Updating – Ensure that all calls are updated daily at 11:00.
3. Petrol Cards – Ensure that Mileage is booked correctly on System as per Productivity Report that is submitted daily by Field Support Leader. Should Mileage be incorrect, correct mileage to be provided for correction.
4. Appointment Made – Appointments only to be requested from users. FSE to ensure that Appointment is set.
5. Productive Call Rate - To ensure that a minimum of 3.5 resolved calls per day are done for Field Support and a minimum of 5 resolved calls per day for Onsite Support.
6. Productive Time - Maintain productivity of >.