Field Services Engineer

ROLE PURPOSE
This person is responsible for the 1st and 2nd line support and installation of Network switches, Routers, Hosted IP Telephony systems and other CPE equipment at the customer site. The person will install, configure, support Cisco and Huawei Customer equipment and Ascidian NID devices. The job also requires that we rack and stack in the VB pops.

ROLE REQUIREMENT

• Provide solution and product specific consultation and support
• Configuration and setup of Networking devices to be deployed on the Vodacom Network
• Direct impact on Support and contract deliverable.
• Assume responsibility for the following:
• Ensure devices are configured correctly for deployment
• Ensure devices are ready for shipment in time for scheduled deployment
• Manage regional support stock levels
• Attend and advise solution scoping meetings
• Design and deploy Cisco switch configurations

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in own area within the organization
• Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
• Able to be a “big picture” thinker
• Excellent leadership, team building, and management skills
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Able to align multiple strategies and ideas
• Confident in producing and presenting work
• In-depth understanding of the industry

JOB SPECIFIC REQUIREMENT

• Strong telephony device experience
• Good technical knowledge of LAN and WAN infrastructure
• Excellent in-depth network knowledge
• Understanding of SD-WAN solutions
• Good understanding of Wireless solutions

QUALIFICATIONS & EXPERIENCE

• N+ A+
• CCNA or equivalent
• HCNA
• HCNP preferably
• CCNP preferably

LEADERSHIP COMPETENCY REQUIREMENT

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy and Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Set and Execute the Vision of the Company