Field Service & Helpdesk Technician

Senior IT Technician

Location: Cape Town

Salary: R28 000 - 30 000 CTC per month

Employment Type: Full-Time, On-Site

About the Client

Join a leading Managed Service Provider that specialises in IT and connectivity support for a wide variety of clients. Known for their hands-on, on-site service and innovative solutions, they are committed to delivering excellence and reliability while adapting to the ever-changing needs of their clientele.

About the Role

As the Senior IT Technician, you will take the lead in managing and mentoring the tech team while providing expert on-site support for clients. This role involves overseeing technical support and maintaining IT infrastructure while contributing to the strategic direction of the department. You will handle complex IT challenges, lead projects, manage key accounts, and be integral in building and developing the tech team. Your leadership will be crucial in ensuring seamless service delivery and operational efficiency, while remaining hands-on with system installations, troubleshooting, and client management.

Why Join Them?

1. Competitive salary: R28,000 – R30,000 CTC per month.

2. Leadership opportunity: Lead and mentor a dynamic tech team while managing key accounts.

3. Professional growth: Opportunities for growth, exposure to cutting-edge technologies, and continued development.

4. Collaborative environment: Work in a supportive, on-site environment with a strong focus on teamwork and innovation.

Key Responsibilities

1. Lead and mentor the tech team, overseeing their daily tasks and providing technical guidance.
2. Manage key client accounts, providing ongoing support and ensuring their IT infrastructure operates seamlessly.
3. Handle complex IT support issues, providing on-site solutions for hardware and software problems.
4. Install, configure, and troubleshoot IT equipment such as desktops, laptops, printers, and networking devices.
5. Perform routine maintenance and upgrades to ensure systems are operating optimally.
6. Set up, manage, and maintain networks, including switches, routers, and firewalls.
7. Work in server rooms and data centres, managing racking, cabling, and configuration.
8. Document systems and service activities to maintain accurate records of support and configurations.
9. Stay current with industry trends and technologies to improve service delivery and support team development.
10. Lead key technical projects, ensuring completion on time and within scope.

Requirements

1. Minimum 5 years of experience in an IT MSP environment.
2. Advanced expertise in Windows Server (2012 R2 and above).
3. Proficiency in both Windows and macOS operating systems.
4. Strong knowledge of Active Directory, DNS, DHCP, and related technologies.
5. Experience with VMware vSphere 6.5+ and Hyper-V.
6. Knowledge of storage systems such as SANs and NAS devices.
7. Valid driver’s licence and reliable vehicle for on-site visits.
8. Excellent verbal and written communication skills in English.
9. Extensive experience in server configuration.

Preferred Qualifications

1. Certifications such as CompTIA A+, Network+, MCSA, or MCSE.
2. Experience with Microsoft Azure, Exchange/O365, and Veeam.
3. Familiarity with cybersecurity tools and best practices.