FIELD/FESTIVAL OPERATIONS SPECIALIST

FIELD/FESTIVAL OPERATIONS SPECIALIST

Location: Cape Town, South Africa

Division: Ticketmaster South Africa

Line Manager: Director Operations

Contract Terms: Full Time

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

Working primarily within our operations team, this position delivers operational services and support to Ticketmaster’s on-site business clients (venues and promoters) while on site at our events. The Field IT is responsible for coordinating and executing the ticketing needs of on-site operations in collaboration with multiple departments and clients. This role includes significant client facing components as well as a requirement for a very strong technical understanding of our products and equipment.

Due to the nature of events not taking place on a constant basis you will also be required to assist other departments in the off-peak times.

WHAT YOU WILL BE DOING

Operational Support

• Install, support and deploy various equipment and services at event locations;
• Provide best practices, training and support of client event and box office needs where required;
• Oversee a TM staffed Box Office team where required;
• Maintain maximum site efficiencies through collaboration with other on-site teams and third-party providers;
• Ensure timely and accurate reporting on live event statistics and access control;
• Maintain inventory and upkeep of technology assets;
• Manage and provision equipment based on event needs including scanners, printers and ticket stock;
• Manage and assist client with any additional operational needs and/or requirement.

Problem Resolution

• Use troubleshooting techniques and tools to identify the root cause of issues;
• Research client/customer complaints about service levels;
• Work with National/Central support groups to expedite problem resolution;
• Troubleshoot software and hardware issues;
• Coordinate networking issues;
• Work with Customer Service for events with problems and/or special circumstances.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Ticketing or other related experience;
• Must be able to show flexibility in schedule and location to accommodate events;
• Mandatory availability for in-person Health and Safety training;
• Travel required;
• Bilingualism (written and oral);
• Experience with Ticketmaster software and hardware is preferred;
• Strong computer skills, especially MS Word and Excel;
• Demonstrated organizational and critical thinking skills, paired with a keen attention to detail;
• Able to successfully manage multiple and competing priorities in a time sensitive environment;
• Autonomous and able to work under minimal supervision;
• Reliable, adaptable and team-oriented;
• Must be able to meet the physical and technical demands of remote event locations with little to no infrastructure;
• Understanding of live event space and operational needs it requires;
• A passion for live events!

YOU (BEHAVIOURAL SKILLS)

• Business Acumen – You understand and can apply general business concepts.
• Problem Solving and Innovation – Ability to maintain a balanced perspective and see all sides of an issue.
• Organizational Skills – Manages competing priorities of several teams/departments/locations.
• Winning Teamwork – Collaborating with others in a respectful manner.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.