Field Account Manager

Job Location : Gauteng, Johannesburg
Deadline : May 17, 2025

About the role :

• The Field Account Manager role will ensure and grow additional revenue opportunities and protect revenue base via a total solution strategic approach within the book of business. Your focus will be on developing existing customers in North, West and Central Africa region, working mostly with Banking and Financial services Sectors. Some travel may be required to support customers and attend events.

Responsibilities :

• Identifying opportunities for revenue expansion within existing accounts.
• Working collaboratively with customers to introduce relevant solutions that enhance their operations.
• Engaging in consultative discussions to showcase additional product capabilities and benefits.
• Managing customer roadmap retention plans / actions to ensure protection of base revenue.
• Developing a proactive engagement strategy to maximize customer retention and satisfaction.
• Acting as a trusted advisor to customers, ensuring continuous alignment with their business objectives.
• Monitors customer usage and adoption, leveraging data to drive renewal conversations.
• Support the efforts of the regional Business Development Managers including on-site visits, demonstrations and customer educational activities.

Requirements :

• Be fluent in French.
• Have a proven track record of meeting or exceeding sales targets.
• Experience in managing key customers and interacting with multiple stakeholders & departments.
• Possess excellent communication, networking and negotiation skills.
• Strong organizational and forecasting skills.
• Be able to effectively manage time and prioritize tasks.
• Be proficient in using CRM software and other sales-related tools.
• Ability to work in a team environment and collaborate with other departments.