Security Manager

Swissport is a global leader in sustainable and responsible aviation services, dedicated to delivering tailored solutions that prioritize safety, reliability, and innovation. In 2021, Swissport International AG provided best-in-class airport ground services for 92 million airline passengers, welcomed 6.2 million lounge passengers, and handled roughly 5 million tons of air freight at air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA's CEIV Pharma and by the British MHRA. At the end of December 2021, the world's leader in airport ground services and air cargo handling, with currently around 60,000 employees, was active at airports in 45 countries on six continents.

Activities - What You Can Expect

1. Operational Responsibility: Responsible for coordinating all factors affecting day-of-operations in their specified area of responsibility. Execution of daily briefings for supervisors. Assure smooth communication to proactively manage operational difficulties. Conduct regular team discussions with foreman and business line lead to identify improvements. Show frontline presence in operational area. Oversee activities to ensure work safety, health, and environmental protection within the area of responsibility. Initiate investigations on irregularities, accidents, or complaints as per our standard reporting requirements. Manage and contribute towards change within the operational environment. Ensure available resources are used to the optimum level (monitor and control overtime payments within targeted budgets). Supervise/control and follow up staff attendance and absences. In small stations, serve as single point of contact in case of emergencies/irregularities, coordinating remedial actions across business lines. In small stations, assume responsibility for a business line/customer portfolio, to act as a single point of contact during shift.
2. Leadership Responsibility: Responsible for motivating and engaging staff. Have managerial responsibility over a dedicated group of frontline agents and supervisors (e.g., have developmental/disciplinary conversations, annual performance reviews, etc.). Solve conflicts/irregularities and take appropriate action; escalate issues appropriately (crisis management) during their shift. Regular performance reviews of staff.
3. Commercial Responsibility: Resolve all customer service challenges that arise during their shift in a timely manner. Communicate proactively to business line leader/customers in case of irregularities. In small stations, build and maintain relationships with dedicated customers and serve as single point of customer contact for operational queries.
4. Support Functions Responsibility: Conduct and coordinate QHSE related daily checks/inspections conducted by supervisors. Lead or support QHSE related HIRA and investigations. In small stations, provide feedback to central planning teams on whether staffing levels meet demand and ensure consistently high standards of service to our customers.

Profile - What You Need

1. Education: Matric/Grade 12, tertiary qualification in transportation/logistics/business management preferred.
2. Experience: 3-5 years aviation experience with airlines and cargo services.
3. License requirements: Driver's license required.
4. Aviation regulations: Knowledge including but not limited to SARS, CAA, and ITA regulations.
5. Effective Leadership: Foster the development of members of the team, providing feedback, support, encouragement, conflict resolution, and coaching.
6. Results Orientation and Time Management: Set and meet challenging goals, achieve departmental targets, and constantly seek ways of improving performance and meeting all deadlines.
7. Communication: Fluent verbal and written English communication with the ability to conduct stakeholder meetings (internal and external).

Benefits – What We Offer

1. Attractive package.
2. Pension fund.
3. Medical cover benefits including EAP to focus on Wellness.
4. Varied tasks with short decision-making paths and perspectives.
5. An exciting working environment in a highly committed team.
6. Free parking facilities.

Your Next Step

If you are seeking a challenging next step in your career, we encourage you to apply.

Please submit your resume in English via the "Apply" button.

Due to the high volume of applicants, we are unable to contact everyone personally. If you do not hear from us, it means we have selected another candidate at this time. We invite you to continue following Swissport for future opportunities that may arise.