F&B Service Expert_SA (Waiter)

POSITION SUMMARY

Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for a professional, guest-centric, vibrant, and enthusiastic individual with a positive attitude. Reporting to the Food and Beverage Manager, the successful incumbent will be responsible for serving food courses and alcoholic beverages to guests. Set tables according to the type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Complete opening and closing duties. Present physical and accurate check to guests and process payment.

Required Experience & Qualifications

• 2 years’ relevant experience in a similar position within a 5-star hotel environment
• Professional and pleasant disposition
• People-centric with a strong focus on the Guest Experience
• Team-oriented
• Well-groomed appearance as per company standards at all times
• Friendly disposition
• Good communication and interpersonal skills with staff and guests
• Familiar with the Cape Town surrounding area
• Ability to work within a pressurized environment
• Attention to detail pertaining to area responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends, public holidays, opening, and closing shifts when rostered as per operational requirements

Key Responsibilities

• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Address guests' service needs in a professional, positive, and timely manner
• Present physical and accurate check to guests and process payment
• Thank guests with genuine appreciation and provide a fond farewell
• Maintain cleanliness and condition of work areas, tables, and other tools, following all set-up guidelines
• Assist other employees to ensure proper coverage and prompt guest service
• Ability to stand and walk for an extended period of time while accommodating guests effectively and politely
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Record transactions in the MICROS system at the time of order

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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