External Sales and Service Advisor E (TALENT POOL - Nqutu - KZN)

External Sales and Service Advisor E (TALENT POOL - Nqutu - KZN)

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.

Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.

As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which values our differences. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.

Responsibilities

• Build and maintain strong relationships with clients.
• Acquire new business in the external market and grow our customer base through customer engagement and relationship building.
• Analyse competitor information gathered and ensure active monitoring of market trends and influencers.
• Identify new business opportunities that impact the industry.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Take accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

Minimum Requirements

• A completed financial related qualification.
• 1-2 years’ experience in Client Services Support and delivery.
• A valid driver’s license.
• Own vehicle (preferable).

Ideal Candidate Attributes

• A Sales Hunter.
• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills.
• Able to understand rules in a regulated environment.
• Agile and Flexible.
• Strong communication and interpersonal skills.
• Results-driven attitude with a passion for exceeding targets.
• Excellent organisational skills and attention to detail.

Apply to our talent community now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted after the below date, kindly submit applications ahead of the closing date indicated below: 30/04/25.

About Us

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people’s lives in an authentic, profound, and sustainable way.