Executive Support Team Leader

This is an exciting opportunity for individuals to become an integral part of the Executive Support team. The role will comprise a core set of Team Leader responsibilities alongside those in the Partner/Director Executive Support role, where you will provide support to a portfolio of PwC Directors across the firm on a named basis. As Team Leader, you will report directly to the Executive Support Manager and support them in delivering and improving the quality of services, to meet the dynamically changing needs of the business and aspirations of our people.

You will be responsible for the daily running of an Executive Support team, being the day-to-day point of contact for team queries or issues and working with the Executive Support Manager to ensure continuous improvement, team development, and a consistent team approach.

We are looking for candidates who bring high levels of energy, learning agility, and market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join PwC, you are choosing to work with teams all over the world, harnessing the power of world-leading technology and making a difference to real people’s lives.

Requirements:

• Very strong command of the English language – you will be required to communicate with professional stakeholders across the globe.
• Proven experience in a similar administrative or support role.
• Excellent communication and interpersonal abilities at all levels.
• Proficiency in Microsoft Office Suite and other relevant software.
• Ability to work independently and as part of a team, communicating well both on a one-to-one basis and within a team environment.
• Experience working across geographical areas and effectively managing diaries remotely.
• Strong organisational skills with the ability to prioritise and manage multiple requests.
• Forward thinking with a proactive, self-starting attitude and strong problem-solving abilities.
• Ability to work autonomously and make decisions where appropriate.
• High level of attention to detail.
• Excellent influencing and communication skills, with the ability to develop strong internal and external networks remotely and upwardly manage stakeholders at all levels.
• Strong technical skills with a curious mindset to embrace and adapt to new technology in a fast-paced environment.
• High levels of confidentiality and resilience.
• Flexibility and agility to support the delivery of business objectives.
• Ability to drive own continual self-development.

Responsibilities:

Director Executive Support responsibilities:

• Management of stakeholders' diaries.
• Stakeholder meeting management, scheduling internal and external meetings and arranging all related services.
• Attending stakeholder calls and meetings, taking actions and updating on them.
• Proactive research and organisation of global travel logistics.
• Involvement in the organisation and management of a wide range of events; both internally and externally.
• Provide support on the Firm's Client Relationship Management system (Salesforce).
• Preparation and formatting of documentation, including meetings notes/agendas and presentations.
• Support stakeholders and others in upskilling of Firmwide systems.
• Take ownership of all enquiries and problems, resolving or escalating issues as appropriate.
• Accurate and consistent recording of time.
• Supporting the wider team during planned and unplanned absences to ensure a seamless support structure for all stakeholders.

Team Leader responsibilities:

Absence management:

• Serve as the main contact for absence management, including holiday requests, reporting sickness, and managing emergencies, and co-ordinate staff and workload to ensure short-term cover is in place.
• Communicate with the Manager about return-to-work discussions, wellbeing checks, and necessary escalations.
• Notify the Manager of any resource concerns or exceptional situations.
• Support Manager to plan and manage long-term cover for team members on extended leave, ensuring the agreed contacts and processes are followed to support the individual and the business.

Team management and Support:

• Provide day-to-day pastoral care and support for team members, escalating any concerns to the Manager. Promote a positive and supportive work environment.
• Confidently discuss allocation changes with stakeholders and Executive Support team members.
• Support team development from induction through to career progression, promoting continuous learning and growth.

Team Meetings:

• Lead team meetings, actively sharing information and knowledge, promoting and embracing change.