Executive Support Manager

This is an exciting opportunity for an Executive Support Manager to become an integral part of our Executive Support Team.

You will lead an Executive Support team and Team Leaders, being responsible for their career development, people management and resourcing.

You will support and lead them through change, providing pastoral care and support. As Executive Support Manager, you will report directly to the Executive Support Leader. We are looking for candidates who bring high levels of energy, learning agility and market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society. If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you.

By choosing to join PwC, you are choosing to work with teams all over the world, harnessing the power of world leading technology and making a difference to real people's lives.

Requirements

1. Proven work experience managing large teams, developing and coaching them while tracking and managing performance.
2. Strong analytical skills for data analysis and reporting.
3. Experience in career coaching and supporting professional development.
4. Very strong command of the English language.
5. Proven experience in team coordination and management.
6. Strong performance management skills and experience with KPIs.
7. Excellent interpersonal skills with a focus on wellbeing and pastoral care.
8. Adaptive leadership skills to engage and motivate others.
9. Effective communication and relationship-building skills.
10. Experience in training and development of teams.
11. Proven ability to manage recruitment and resourcing effectively.
12. Strong problem-solving skills and ability to handle escalations.
13. Business-focused with a strong customer service mindset.
14. Interest in emerging technology and ability to influence behavioral change in adopting new practices, both personally and within teams.
15. Proficiency in Microsoft Office Suite and other relevant software.
16. Self-motivated with effective time management, and ability to work independently and collaboratively with colleagues and leaders.
17. High levels of confidentiality and resilience.

Responsibilities

1. Operational Management: Develop and maintain strong, trusted relationships with team members to ensure open communication and a supportive work environment. Communicate with impact, ensuring clarity and understanding of key leadership messages.
2. Serve as a trusted advisor to the team, providing support for day to day complex issues and challenges.
3. Develop and maintain robust relationships with key stakeholders in the business, communicating with impact, confidently and constructively to maximise the impact of our team in delivery of high quality service.
4. Manage and resolve escalations promptly.
5. Coordinate and manage team allocations, using MI data to review utilisation and collaborate with the resourcing manager to ensure effective resourcing to meet the business needs.
6. Provide pastoral care and support team members' well-being.
7. Demonstrate adaptability by responding swiftly to evolving business requirements and market conditions.
8. Lead efforts to integrate technology into daily operations, enhancing productivity and service delivery.

1. Team Development and Empowerment: Empower team members in their development journey by providing guidance, coaching and support. Prioritise team development from induction through to career progression, promoting continuous learning and growth.
2. Support Team Leaders in career growth, enabling them to assume more day-to-day responsibilities and leadership roles.
3. Maintain and adapt relationships within the firm to meet changing business needs and enhance collaboration.
4. Encourage a digital mindset and support team members through coaching and training.

1. Performance and Talent Management: Play a pivotal role in attracting, retaining and engaging talent by creating a positive and dynamic work environment.
2. Participate in the recruitment process, including interviewing and selection of new joiners.
3. Lead on local team performance cycle including goal setting, quarterly check ins, end of year reviews, talent review, career development plans.
4. Manage performance and conduct issues.