Event Ticketing Operations Staff (Community Service Aide II)

Event Ticketing Operations Staff (Community Service Aide II)

City of Portland

Salary: See Position Description

Job Type: Casual

Job Number: 2025-00260

Location: OR 97217, OR

Bureau: Portland Parks & Recreation

Closing: 3/17/2025 11:59 PM Pacific

The Position

Portland Parks & Recreation (PP&R) is looking for Event Ticketing Operations Staff to join the dynamic team at Portland International Raceway!

The Positions

Ticketing Lead: $19.00-$23.00/ Hourly; Dependent on Experience

• This is a part-time, seasonal position. Hours range 10-25 hours/week.

In addition to the duties listed below, this position may perform all duties outlined in the Ticket Seller description, at the direction of Raceway management.

Duties:

1. Supervisor responsibilities: Including but not limited to – Creating schedules and task assignments for ticket sellers
2. Basic accounting tasks: Including but not limited to – Cash handling, completing cash tally forms, and providing updated sales information to event management upon request
3. Basic payroll tasks: Including but not limited to – Recording daily staff payroll hours
4. Point of sale reconciliation tasks: Including, but not limited to – Reconciling end of event sales, assisting with deposit reconciliation
5. Other duties as assigned
6. Ticketing Lead would also perform the Ticketing Seller duties for breaks/lunches and as needed for back up assistance.

Ticketing Seller: $16.85-$19.00/Hourly; Dependent on Experience

• This is a part-time, seasonal position. Hours range from 5-15 hours/week.

At the direction of the Ticketing Lead, the Ticketing Seller conducts sales of entry tickets and race tech cards to Portland International Raceway (PIR) events. Sales can take place from booths or on foot at multiple locations. Tickets may be in the form of roll/hard tickets or via handheld computer units with accompanying ticket printers. Sales must be conducted in an efficient, accurate, and friendly manner.

Duties:

1. Scanning pre-purchased tickets
2. Other duties as assigned by the Ticketing Lead

Start Date: Late April/Early May (Subject to change)

Location: Fully in-person. This position will report to Portland International Raceway (1940 N Victory Blvd, Portland, OR 97217)

These are Community Service Aide (CSA II) positions with a maximum of 1,400 hours in a calendar year. These positions are not eligible for benefits.

Contact Information:
Loan Tran Polanco, Recruiter
Bureau of Human Resources
mailto:Loan.Tran@portlandoregon.gov

To Qualify

For the Ticketing Lead position –

1. Previous supervisor experience in customer service
2. Minimum of two years of basic accounting experience, including cash handling and cashiering experience.
3. Knowledge of basic customer service practices
4. Must be able to work independently

For the Ticketing Seller position –

1. Experience with cash handling and cashiering
2. Knowledge of basic customer service practices

The Recruitment Process

How to Apply:

1. Please complete the online application and answer all supplemental questions.
2. Work Experience: Fully describe your relevant work experience and/or any unpaid volunteer experience, making sure to explain how your experience demonstrates the qualifications listed in the “To Qualify” section above.
3. Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the “To Qualify” section of this announcement.
4. Your work history should support the details described in your responses to the supplemental questions.
5. If you are requesting Veteran’s Preference, please describe in your responses to the supplemental questions, and optional resume, any transferrable skills obtained during your military service and how they related to each of the required minimum qualifications under the “To Qualify section above.

Please note, all completed applications for this position must be submitted no later than the closing date and time of this recruitment. All applications must be submitted via the City’s online application process. Do not attach materials not requested. If you need assistance, please contact the recruiter listed below.

Hiring Process:

1. Apply online between March 3, 2025 to March 17, 2025
2. We will review your application to see if you meet the minimum needs for this role.
3. If you qualify, you will be placed on a list of eligible candidates.
4. We will contact eligible candidates for interviews as positions become available.
5. Job offers will be made after interviews.
6. The start date will be set once all hiring conditions are met.

Additional Information

For additional information regarding the following: ADA, Pregnancy, and Religious Accommodations?

An Equal Opportunity / Affirmative Action Employer

To apply, please visit here