Entry-Level It Support Technician

We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician.

This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment.

You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.

They offer the following services to their clients:

1. Managed IT Services
2. Cloud and Storage
3. Microsoft Services
4. Networking and Communication
5. Security

Key Responsibilities

1. Technical Support: Respond to helpdesk tickets, emails, or calls and resolve basic IT issues. Assist users with hardware, software, and connectivity problems.
2. Hardware Setup and Maintenance: Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.). Perform routine maintenance tasks and ensure equipment is in good working condition.
3. Software Support: Install and update software applications under supervision. Assist in resolving software compatibility or functionality issues.
4. Network Assistance: Support basic network troubleshooting, including Wi-Fi connectivity and cable management. Report and escalate complex issues to senior IT staff as required.
5. Documentation: Maintain accurate records of issues and resolutions in the helpdesk system. Update technical guides and user instructions when necessary.

Qualifications and Skills

Essential:

1. A genuine interest in IT and technology.
2. Bilingual (Afrikaans and English).
3. Basic understanding of computer hardware and software.
4. Strong problem-solving skills and attention to detail.
5. Excellent communication and customer service skills.
6. Willingness to learn and adapt to new challenges.
7. Matric with IT or RTT / CAT as a subject.

Desirable:

1. Familiarity with Windows operating systems and Microsoft Office Suite.
2. Basic knowledge of networking concepts (e.g., IP addresses, routers).
3. Any prior experience with IT support or related coursework (not essential).

What We Offer

1. Comprehensive on-the-job training and mentorship.
2. Opportunities for professional development and certifications.
3. A supportive and collaborative team environment.
4. Career progression opportunities within the company.