Enrollment Specialist - Bilingual (Hybrid Remote)

Job Purpose:

The Enrollment Specialist is responsible for assessing and supporting volunteers and children in one-on-one mentoring relationships through the enrollment process for Big Brothers Big Sisters of Long Island. This role works closely with parents/guardians and community partners to facilitate positive mentorship relationships. The Enrollment Specialist will ensure a seamless and efficient enrollment process for all participants.

Duties & Responsibilities:

• Assess the eligibility of volunteers and mentees for participation in the Big Brothers Big Sisters program.
• Conduct volunteer enrollment processes, including individual orientations, interviews, home visits, and other relevant steps.
• Facilitate client enrollments by conducting parent/child interviews, providing child safety education, and completing enrollment procedures.
• Identify families needing alternative or additional services and make appropriate referrals.
• Maintain ongoing engagement with Ready to be Matched (RTBM) youth and families through regularly scheduled updates and activities.
• Partner with schools to foster appropriate youth referrals.
• Review and follow up on references to gather additional information for assessments.
• Conduct volunteer and client reassessments as needed.
• Identify and remove any barriers that may interfere with the enrollment process.
• Analyze all enrollment information to recommend participants for the program and match volunteers with children based on qualifications and interests.
• Consult with other staff members as needed for matching decisions.
• Provide thorough assessments and match recommendations for participants based on individual evaluations.
• Maintain accurate, timely records for each match, leveraging technology for data reporting and analysis.
• Facilitate in-person match meetings and manage schedules to accommodate volunteers and families.
• Provide ongoing support for matches, focusing on child safety, relationship development, positive youth outcomes, and volunteer satisfaction.
• Utilize active listening and questioning techniques to coach match participants and ensure clear communication.
• Apply child safety and risk management protocols across all aspects of the role.
• Identify and address potential challenges within matches and intervene to support successful resolutions.
• Develop strategic interventions for matches requiring extra support to foster positive relationships.
• Conduct and track match surveys to assess the impact of the program and meet goals for completion rates.
• Conduct exit interviews for match closures, assessing reasons and potential for re-matching.
• Support the agency's philanthropic efforts by fostering potential donor relationships and business partnerships.
• Represent the organization positively within the community and collaborate with internal teams on additional projects as needed.
• Attend training sessions and meetings as directed by the supervisor.
• Additional duties as assigned.

Requirements:

• Bachelor’s degree in Social Work (BSW) or related field.
• Bilingual (Spanish/English) required.
• Experience in the social services field.
• Familiarity with psychological diagnoses and medications is a plus.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office (Outlook, Word).
• New York State Driver’s License and the ability to travel across Nassau/Suffolk Counties.

Typical work schedule as follows:

• Monday, Tuesday and Friday Remote days
• Wednesday and Thursday 12:30 PM to 8:30 PM
• 2 Saturdays a month (Monday off those weeks)

Benefits Offered:

• Medical, Dental and Vision
• Employer sponsored Life and AD&D
• Student Loan Assistance
• Vacation, Personal, Sick and Floating Holiday time
• Paid Holidays (varies but up to 13 per year)
• Aflac
• 35 Hour Workweek
• And more...

Working Conditions:

• The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical Requirements:

• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.

Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, color, religion, sex, national origin, age, disability, status, genetics, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice.