En - Reception Agent

Company Description
Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5, hotels, 10, restaurants, and lifestyle destinations in countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, join us and become a Heartist.

Job Description

Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

1. Employee benefit card offering discounted rates at Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

1. Greet, check-in, respond to requests and settle accounts while providing exceptional service
2. Take initiative to add a personalized experience
3. Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Qualifications

Your experience and skills include:

1. Service focused personality is essential
2. Experience is an asset
3. Prior experience working with Opera or a related system
4. Fluency in English
5. Additional languages are a plus

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.