Employee Engagement Coordinator

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

PURPOSE OF THE ROLE:

To champion all Employee Engagement activities in the Sales and services business unit spanning across the Personal lines, Commercial and Agri centres, driving and executing on employee engagement and reward and recognition plans while creating a strong performance culture and improved morale and positivity. The employee engagement coordinator will focus on culture projects, employee wellbeing, reward and recognition, analysing and compiling reporting that will support operational culture change, project management initiatives and continuous improvement Employee Value Proposition (EVP), Employee Wellbeing and Hybrid Working. The incumbent will support across the full culture and behaviour change service offering, ranging from design and support plans, implementation and monitoring and reporting of initiatives. The incumbent is individually accountable for delivering results through their own efforts.

JOB DESCRIPTION

Competency Descriptors

• Analytical Skills: A strong grasp of analytical skills, problem solving and attention to detail in processing high level and operational employee and customer data, to support implementation of Employee Engagement plan as well as produce reporting for key stakeholders.
• Office management: Management of equipment and stock control while onboarding and offboarding staff in sales and service.
• Project Management: Management of initiatives in business from conception to successful roll out; project planning, stakeholder management, delegation of tasks, tracking, reporting and delivery on agreed plans.
• Recognition: Active management of all reward & recognition programmes including administration of incentives. Social media blogs on Yammer for staff accomplishments. Recognition for Long Service awards. Managing Service Brand Ambassador programme. Supporting Customer Experience team with social media compliments (Hello Peter & the ‘My magical moments’ internal reward programmes).
• Change management: Driving initiatives against PULSE survey results to support culture improvements. Standard Operating Process & Procedure document support. Supporting senior leadership with operation initiatives centred around morale & employee engagement. Crafting & distribution of desk drops for business surveys/ learning/ changes and staff wellbeing.
• Event Planning: Weekly, monthly & annual event management including research, planning & composition, communications, coordination, supplier management, on-the-day management and evaluation of impact & success.
• Reporting: Providing daily, weekly and monthly reports to Sales & Services Leadership. Managing regional central data sheets for single view as well maintaining company shared drives.
• Financial coordination: Facilitation of financial incentive distribution for Rewards and recognition, birthdays and events. Budget planning & tracking of incentives, reward & recognition and office purchases.
• Collaboration: Creating trust, respect and building meaningful relationships within sales and service at all levels and with other key stakeholders within the organization.
• Leading with Influence: Taking the lead to drive key initiatives for the area and leading fun committees, vibe tribe and leadership sessions with clear expectations, goal setting and delivery.
• Innovation: Generates creative/out of the box ideas and solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas and support innovation across the area.
• Personal Mastery: Learns and actively works to build self-awareness; development through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures.
• Executing: Display consistent energy, drive and perseverance to deliver results. Demonstrate a willingness to take calculated risks to achieve stretch performance goals.
• Thriving under pressure: Has the ability to display resilience & innovation under pressure. Executes key deliverables in a timeous manner.
• Adaptability: Takes on new tasks with enthusiasm and willingness to learn. Is flexible and multi-skilled. Applies a creative approach and a detail-oriented manner of application to all key deliverables.
• Working initiatives aligned to the organisational strategy and objectives.
• Provide support to relevant stakeholders in terms of Culture, DEIB, EVP, Employee Wellbeing and Hybrid Working.
• Support in building Culture, DEIB, EVP, Employee Wellbeing and Hybrid Working capability across the Human Capital community.
• Research best practices surrounding Culture, DEIB, Employee Value Proposition, Employee Wellbeing and Hybrid Working.
• Support in the delivery of the Culture Survey across the organisation including interpreting and reporting on results and action plans.
• Identify and address issues or challenges with the company culture, promoting values and behaviours that align with the organisational strategy and business objectives.
• Support Group Employee Resource Group committees to deliver strategic plans and initiatives aligned to the DEIB Framework that fosters community and a sense of belonging.
• Support the administration and delivery of the Employee Wellness Programme (EWP) and related initiatives, including the relationship and contracting with the EWP service provider.
• Support Wellbeing Community of Practice to implement Segment/Country plans and initiatives aligned to the Employee Wellbeing Framework that addresses targeted business risks and hot spots.
• Provide input into the Organisational Effectiveness Strategy.
• Build and establish positive working relationships with Human Capital Business Partners, Group Human Capital Centres of Excellence and other relevant stakeholders.
• Partner with change and communications teams to support the implementation of employee engagement strategies that fosters an inclusive and high performing culture that attracts and retains top talent.
• Lives Company Values: Displays a strong sense of our company values and implements them across national operations.

Requirements and Experience:

• 3 or more years’ experience in the role or similar.
• NQF level 5 -7 in business or other.
• Project Management/Business Management or similar course.

This role is responsible for ensuring best practice and process related to funds through own efforts. This includes representing employees/funds and consulting to employees with regards to process and rules/policies.

Responsibilities Policies and Procedures Development

Contribute to the drafting of policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.

HR Frameworks and Tools

Contribute to the drafting of HR frameworks and tools for recruitment, performance management, development, career and succession planning, compensation and benefits, diversity, employee onboarding and offboarding, and retention of talent, within an area of expertise, ensuring compliance with specified design principles, internal policies, and external legal requirements. Enable the attraction, development, and retention of talent at a sustainable cost.

HR Data Management

Carry out complex HR data processing tasks; advise colleagues when needed and use expertise to help improve data collection tools and administration processes.

HR Data Analytics and Insights

Deliver analyses of HR data; identify trends and contribute to the creation of HR insights that enable the diagnosis of business issues, enhancement of employee engagement, and/or improvement of business performance.

Information and Business Advice

Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.

Continuous Improvement

Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.

Stakeholder Engagement

Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment.

Operational Compliance

Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Skills

Adaptive Thinking, Business Requirements Analysis, Computer Literacy, Customs Compliance, Data Analysis, Data Compilation, Data Management, Evaluating Information, Human Capital Management Systems, Legal Practices, Oral Communications, Policies & Procedures, Regulatory Compliance Management, Report Review.

Competencies

Business Insight, Communicates Effectively, Decision Quality, Ensures Accountability, Manages Complexity, Plans and Aligns, Tech Savvy.

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent.

Closing Date

05 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!