Employee and Labour Relations Specialist

Description

By applying to this position, your application will be submitted to Blue Ensign, one of Princess Cruises' official Hiring Partners based in South Africa.

A recruiter from Blue Ensign will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises!

The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

The Activity Staff is responsible for creating lasting memories by consistently delivering a guest-centric product experience that aligns with brand standards and health and sanitization protocols.

1. Create positive connections and emcee key activity and entertainment programming.
2. Support a guest and teammate-centric culture that increases Net Promoter, profitability, Service Excellence, and drives a safe and healthy environment in accordance with HESS protocols.
3. Create, host, train, promote, emcee, and assist all activities and events.
4. Embrace MedallionClass products, services, and applications to identify guests and deliver exceptional, personalized service.
5. Be accountable for consistent product delivery and apply the Service Excellence philosophy.
6. Collaborate with onboard teammates to provide reliable information and updates.
7. Provide a positive first impression to guests and comply with fleet safety regulations.
8. Own your experience area and support the development and execution of initiatives.
9. Anticipate and take ownership of guest needs and requests.
10. Arrive at events at least 15 minutes early for efficient setup.
11. Maintain assigned equipment clean and in good condition.

Skills, Knowledge & Expertise

Candidates for the role of Activity Staff must demonstrate an understanding of the fundamental principles of guest experience and hospitality operations. They must exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same. Successful candidates must demonstrate a comprehensive knowledge and enthusiasm for implementing an engaging activity program.

The candidate must possess a confident yet charming stage style that is engaging and endearing.

A brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required.

Benefits

Princess Cruises offers many benefits including comfortable accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all teammates.

Princess Cruises is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

More than 1.7 million guests enjoy the Princess experience each year as they travel to destinations around the world.

Exceptional customer service is the cornerstone of our success thanks to our team members on land and at sea — the cruise industry's best.

We offer a variety of opportunities for highly motivated people who seek a challenging and rewarding career.

Get to know us by exploring our career site.

You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.