(Email & Chat) Customer Engagement Specialist

Are you a problem-solver who thrives on connecting with people through written communication?

Join our growing team as a Customer Engagement Specialist and make a real impact by delivering exceptional support to our valued clients!

Why This Role Matters

As a Customer Engagement Specialist, you will be the go-to person for our clients' questions and concerns.

Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service.

If you're passionate about creating positive customer experiences, this is the role for you!

What You’ll Do

1. Engage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions.
2. Understand Client Needs: Build strong relationships by personalizing your approach to each interaction.
3. Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction.
4. Collaborate: Work closely with team members to share insights and develop innovative customer support strategies.
5. Improve Processes: Gather feedback to refine our services and identify areas for growth.

What We’re Looking For

1. Experience: At least 1 year in customer support or a similar role.
2. Communication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalism.
3. Tech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets.
4. Composure: Ability to remain calm and solution-oriented, even under pressure.
5. Industry Insight: Knowledge of eCommerce and CRM systems is a plus.

Your Tools & Setup

1. A personal PC or laptop (minimum i5 processor or equivalent).
2. A stable internet connection with at least 15 Mbps upload and download speeds.

Perks and Benefits

1. Competitive Pay: Up to $4 USD per hour.
2. Health & Wellness: Comprehensive health and dental coverage.
3. Paid Time Off: Recharge and take care of yourself.
4. Performance Bonuses: Be rewarded for outstanding contributions.
5. Remote Work: Enjoy the flexibility of a permanent, full-time work-from-home setup.

If you’re ready to create meaningful customer connections and grow with an innovative team, we’d love to hear from you.