Waterberg, Limpopo (between Mokopane and Mookgophong)
R20 000 to R25 000 a month
Benefits: Accommodation
Permanent
A 5 Star Lodge is looking for an experienced and passionate Lodge Manager to lead the operations of a prestigious, luxury lodge in the breathtaking Waterberg region. This role requires an individual with a strong hospitality background, exceptional leadership skills, and a commitment to delivering unparalleled guest experiences. The Lodge Manager will oversee multiple departments, ensuring seamless operations, financial efficiency, and the highest standards of service.
Minimum Requirements:
- Grade 12 (Matric) and a Diploma in Hospitality Management or a related field
- At least 5 years of experience in lodge or hospitality management, preferably in a luxury safari lodge setting
- Proven experience in managing multiple departments, including Housekeeping, Food & Beverage, Guest Services, Maintenance, and Administration
- Strong financial acumen, with experience in budgeting, forecasting, stock control, and cost management
- Comprehensive knowledge of health, hygiene, and safety regulations (OHS)
- Experience with reservations, front office operations, and guest services
- Sound knowledge of MS Office Suite and lodge management software
- Valid Code 10 driver’s license
- Strong leadership and management skills with the ability to motivate and develop staff
- Excellent interpersonal and communication skills – professional, well-spoken, and guest-focused
- A team player with a positive attitude, enthusiasm, and emotional intelligence
- Strong problem-solving skills and ability to handle guest complaints professionally
- A passion for sustainability, conservation, and luxury hospitality
Duties and Responsibilities:
- Oversee the daily operations of the lodge, ensuring exceptional service across all departments
- Work closely with the General Manager to align operations with company standards and strategic goals
- Ensure a seamless guest experience, from check-in to departure, maintaining 5-star service excellence
- Regularly review guest feedback, respond to complaints constructively, and use insights to improve services
- Maintain high property standards, ensuring all lodge areas are clean, well-maintained, and aesthetically pleasing
- Stay ahead of industry trends and competitor offerings to keep the lodge innovative in guest experience
- Lead and mentor Heads of Departments to ensure efficient department coordination
- Conduct training, performance evaluations, and team-building activities to enhance staff performance and morale
- Ensure discipline and adherence to company policies, handling deviations professionally
- Foster a culture of excellence, teamwork, and continuous improvement
- Manage and monitor budgets, ensuring cost-effective operations while maintaining quality
- Oversee stock control, requisitions, and inventory management, ensuring strict adherence to company standards
- Review monthly forecasts and allocate resources efficiently
- Ensure all administrative tasks, reports, and financial records are accurate and up to date
- Ensure full compliance with OHS (Occupational Health & Safety) regulations
- Conduct regular safety inspections and risk assessments
- Ensure all fire, hygiene, and safety protocols are strictly followed by staff and guests
- Implement and maintain eco-friendly practices to minimize the lodge’s environmental footprint
- Educate staff and guests on sustainability initiatives and conservation efforts
- Work with local conservation bodies to support wildlife preservation efforts
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.