Front Desk Agent

Monthly Basic Salary (Market related, Negotiable)

Our client based in Cape Town CBD, is seeking a Front Desk Agent to join their team. The ideal candidate would be responsible for providing exceptional customer service, checking guests in and out, managing reservations, and addressing guest inquiries and concerns.

Qualifications

1. Formal qualification in Hospitality advantageous
2. Experience in the hospitality industry
3. Working knowledge of Opera
4. International experience advantageous

1. Excellent communication and interpersonal skills
2. Strong leadership and problem-solving abilities
3. Ability to work well in a team

1. Ability to multitask and prioritize tasks effectively
2. Customer service-oriented mindset
3. Attention to detail and strong organizational skills
4. Fast & accurate data entry skills
5. Knowledge of hotel operations and procedures

1. Highly professional and well groomed
2. High professional standard of customer service, ascertained through feedback from internal and external customers
3. Display a 'can-do' attitude