SATIC Resource Coordinators

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.

Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary:

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

Our Resource Coordination (RC) team ensures we have the right people for the right jobs, at the right time, in the right places. Resource Coordination works collaboratively with our business to deliver successful people deployment solutions and build quality client teams. We play a key role in the delivery of our People Priorities: Fair Work Access, Diversity & Inclusion, Talent Development, Engagement, and providing Career Enhancing Experiences for our people. As the workforce of the future takes shape, it’s an exciting time to be in Resource Coordination and play a pivotal role in driving our strategy and ambitions forward.

As a Resource Coordinator you will be responsible for delivering people deployment solutions, often in fast paced and changing environments. You will work in partnership with stakeholders from across SATIC, using your commercial mindset, business acumen and Management Information (MI) to inform and influence decisions.

About the role

• Deliver people deployment and workforce planning solutions using Workforce Planning systems including Google, TalentLink, Workday and a centralised Resource Tracker to enable effective Workforce Planning.

• Use knowledge and understanding of portfolio growth plans to provide the business with pragmatic advice on people deployment and resourcing solutions that drive growth and profitability.

• Support Resource team members and Technology Tower Leads to ensure they optimise headcount to increase utilisation whilst balancing the impact on employee engagement.

• Conduct regular portfolio reviews to ensure maximum utilisation, development, and fair allocation of work for each individual.

• Interpret and analyse Management Information (MI) to provide trends, make connections, and spot opportunities to improve profitability and people engagement.

• Share knowledge, best practice, and network with your colleagues across the business and Resource Function.

• Anticipate, mitigate (where possible), and resolve conflict.

Experience required:

3+ years in resource coordination.

Responsibilities of role:

You will bring to the role experience from Resource Coordination, Workforce Planning and Recruitment,

• Stakeholder engagement and influencing – effective liaison, challenge, and influencing skills to build and maintain long-term relationships with stakeholders and senior leaders.

• Communication – communicating with impact using different communication styles appropriate to the audience.

• Commercial acumen – bringing a commercial mindset and critical business acumen, including resourcing metrics and KPIs to inform decision-making across a business unit.

• Analytical and problem solving – developing and driving solutions using MI and data analytics to improve profitability of the business unit. You will have knowledge of data visualisation tools such as Tableau or Power BI.

• Personal development – Continued professional growth of yourself and others, seeking challenges and opportunities that stretch the team and provide an engaging work environment.

• Time organization – ability to manage multiple deadlines, conflicting priorities, and projects.

• Resilience and ability to work under pressure – proven ability to operate under pressure with conflicting priorities, tight deadlines, and demanding stakeholder needs.

Travel Requirements: Up to 20%

Available for Work Visa Sponsorship? No

Job Posting End Date: February 8, 2025