Hotel Operations Manager

Who we're looking for:

Join us at a luxurious retreat with the majestic Twelve Apostles as a backdrop and the Atlantic Ocean just a minute's walk away. We are seeking an Operations Coordinator to become part of our extraordinary team. If you are passionate about operations and ensuring everything runs smoothly in a fast-paced environment, we want to hear from you! This role is ideal for detail-oriented individuals with strong administrative skills, capable of managing tasks efficiently in a dynamic setting. Your exceptional problem-solving abilities and commitment to maintaining seamless processes will be key to our success.

What you will bring:

As our Operations Coordinator, you will be responsible for several key areas, including:

1. Project Management: Assist in the development and execution of various projects, ensuring they align with operational standards and enhance guest experiences.
2. Aesthetic Oversight: Contribute to the overall aesthetics of the property, from interior design elements to staff presentation, ensuring a cohesive and inviting atmosphere.
3. Event Coordination: Support the planning and execution of events, ensuring all details are managed effectively for a successful outcome.
4. Training Facilitation: Help coordinate training programs for staff, ensuring they are equipped with the necessary skills to deliver exceptional service.

Minimum requirements:

1. Educational Background: Grade 12 or equivalent.
2. Language Proficiency: Must speak, read, write, and understand English at a professional level.
3. Technical Skills: Computer literate with a minimum level 2 experience in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Knowledge of Opera is essential; familiarity with ESP and Micros is beneficial.
4. Experience: A diploma or degree in hospitality management or project management is advantageous; a minimum of 3 years experience in the hospitality industry is required.

Skills:

1. Strong Communication Skills: Excellent verbal and written communication abilities to interact effectively with team members and stakeholders.
2. Organizational Skills: Proven ability to manage multiple tasks efficiently while maintaining attention to detail.
3. Problem-Solving Abilities: Strong analytical skills to identify issues and implement effective solutions under pressure.
4. Team Collaboration: A proactive mindset with the ability to work well within a team environment.
5. Goal-Oriented Approach: Commitment to achieving operational excellence and enhancing guest satisfaction.

Why join us?

This position offers an incredible opportunity to work in a vibrant setting that values excellence in service and employee development. As our Operations Coordinator, you will play a pivotal role in ensuring our operations run smoothly while contributing to an exceptional guest experience.