Education Manager - Education & Content Delivery

How you’ll make an impact

Do you have a natural flair in delivering interactive product education content within the accounting industry or SaaS space?

Here at Xero, you'll be working as part of the Education & Content Delivery team. You’ll contribute to and execute the collective team vision and strategy to ensure we achieve our aspirations so we can claim:

- We are the most valued source of advice for small businesses and their advisors.

- We are the world leaders in live & digital Customer content creation and delivery.

- We are a strategic force for delivering Xero's FY25-26 performance at scale and beyond.

As the Education Manager for South Africa (ZA), you will be responsible for executing the education strategy, aligning it with the global education and content delivery framework and the South Africa business objectives to help achieve key business goals. Your role will oversee the direction and delivery of education for Partners and Small Businesses, ensuring strong support for regional commercial strategies.

What you’ll do

• Assist in the development and management of the regional education strategy in line with the Emerging Markets commercial and the global education & content delivery strategy.
• Create and drive clear road maps and KPI’s to achieve education goals.
• Maintain high engagement levels with the ZA Go To Market teams, providing input and feedback on an ongoing basis.
• Monitor and analyze key data and metrics, making recommendations and changes to ensure that the education offering is as effective and efficient as possible.
• Be responsible for the implementation of all education requirements.
• Work with the Head of Global Content Delivery and Head of Global Digital Curriculum to ensure that the curriculum is continually refreshed and enhanced.
• Support the team in the creation and delivery of live webinars, events, and face-to-face sessions for the business.
• Balance the need for quality and quantity, ensuring education content and resourcing is available in a timely manner.
• Determine the most appropriate education format for all requests and ensure the correct teams are involved.
• Drive content production through the appropriate stages to ensure quality output in a timely manner.
• Work with the global curriculum team to ensure effective use of global resources in the timely delivery of initiatives in ZA.
• Onboard new team members, external writers, and industry experts where appropriate.
• Work closely with regional Sales and Marketing to deliver content for local initiatives.
• Develop and maintain strong relationships with key stakeholders in the ZA teams and global content teams.
• Proactively communicate with regional Sales, Marketing, and Partner Consulting managers around new education deliverables, activities, or events.
• Design and report on key metrics/monthly reporting to the Head of Global Content Delivery and GM of Education & Content Delivery to ensure objectives are being met.
• Actively engage with Education Managers in other regions to ensure continual improvements and application of best practice.

What you’ll bring with you

• Experience in developing and delivering live education content.
• Proven experience in stakeholder management.
• Proven ability to manage projects.
• Proven understanding of taking customer needs and turning them into product-related storytelling with a focus on interactive, compelling experiences.
• Demonstrable commercial acumen.
• Small Business, accounting, education, or SaaS experience would be desirable.
• Ability to work autonomously.
• Customer-centric approach.
• Strategic thinker.
• Positive, friendly, can-do attitude.
• Ability to prioritize work in a fast-paced environment.
• Build and maintain stakeholder relationships.
• Energetic communicator.
• Loads of innovation and self-motivation.