Customer Service Trainer

Join the dynamic team at Neo Group as a Customer Service Trainer! We are seeking a dedicated individual who is passionate about training and developing customer service professionals.

Responsibilities:

1. Develop and Deliver Training Programs: Create engaging training programs to enhance the skills and knowledge of customer service representatives.
2. Create and Maintain Learning Materials: Design presentations, handouts, and training manuals.
3. Conduct Training Sessions: Lead training sessions both in-person and virtually.
4. Assess Training Needs: Develop custom training plans based on identified needs.
5. Evaluate Training Effectiveness: Continuously improve training programs by assessing their effectiveness.
6. Collaborate with Cross-Functional Teams: Align training programs with company goals by working with various teams.
7. Provide Ongoing Coaching and Support: Offer continuous coaching and support to customer service representatives.
8. Stay Updated on Industry Trends: Keep abreast of the latest trends and best practices in customer service.
9. Monitor and Evaluate Interactions: Identify areas for improvement by evaluating customer service interactions.

Minimum Requirements:

1. Experience as a Customer Service Trainer
2. Knowledge of Customer Service Principles
3. Excellent Communication Skills
4. Adaptability in Training Techniques
5. Proficiency in Training Software
6. Flexible Schedule
7. Strong Organizational Skills
8. Positive and Motivational Attitude
9. Effectiveness in Fast-Paced Environments

Join us on an exciting journey to shape and revolutionize a new brand in the market. Experience an international work environment with a passionate, motivated, and professional team.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!