Overview Reference: POS25016 Salary: ZAR18,000 - ZAR23,000/month Job Location: South Africa -- City of Cape Town -- Somerset West Job Type: Permanent Posted: 16 January 2025 Closing date: 28 Feb 2025 21:59
Requirements:
Training/Educator or Consulting experience
Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
Intermediate Excel proficiency
Customer service/support experience will be advantageous
Previous experience in the Property/Rental sector will be an advantage
Responsibilities:
Creating and managing training plans with customers
Reporting on training progress of all customers that are in training
Working directly with clients to effectively coordinate each training project to completion
Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track
Providing system training to customers
Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system
Assisting with preparing data and uploading onto the system for new customers
To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS25016 - Customer Support Consultant in the subject line