Customer Support Consultant - Finance/Accounting

Talent Genie
Somerset West
ZAR 200 000 - 300 000
Job description

Customer Support Consultant - Finance/Accounting

Overview
Reference: POS25016
Salary: ZAR18,000 - ZAR23,000/month
Job Location: South Africa -- City of Cape Town -- Somerset West
Job Type: Permanent
Posted: 16 January 2025
Closing date: 28 Feb 2025 21:59

Requirements:

  • Training/Educator or Consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
  • Intermediate Excel proficiency
  • Customer service/support experience will be advantageous
  • Previous experience in the Property/Rental sector will be an advantage

Responsibilities:

  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that are in training
  • Working directly with clients to effectively coordinate each training project to completion
  • Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track
  • Providing system training to customers
  • Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system
  • Assisting with preparing data and uploading onto the system for new customers

To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use POS25016 - Customer Support Consultant in the subject line

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