ED Governance and Business Support Manager

1. (External Distribution) ED Regulatory compliance - to devise, manage and execute a comprehensive process that ensures that ED meets all of its compliance and regulatory commitments and obligations, working in liaison and cooperation with PPS Group Legal and Compliance, as well as with the FSCA and other stakeholders concerning FAIS, POPIA and BBB-EE requirements.

2. ED Contracts with Intermediaries – to devise, manage and execute a process to ensure that the ED Intermediary contracting environment, documentation and processes with FSPs, IFAs and brokers / representatives is optimal for ED to achieve its objectives and goals.

3. Intermediary Product Accreditation - Ensuring the Intermediary Product Accreditation policy is implemented by designing and managing processes to ensure this.

4. Complaint Resolution - To facilitate the resolution of complaints from PPS members about ED Brokers, disputes between Brokers and complaints and disputes between PPS Group subsidiaries concerning brokers, by implementing the PPS complaint resolution procedures and protocols.

5. Operational and Compliance Advice - Providing ED Management with ad hoc operational and compliance advice and recommendations.

6. Insurance Policy Replacement Management - Manage the Insurance Policy Replacement protocols and ED experience and advise on steps to reduce replacements.

7. Re-intermediation Plans - Devise plans and processes in order to ensure the re-intermediation of ED members who are orphans / without linked accredited brokers.

8. Disaster Risk Management - Participate in the Disaster Risk Management protocols & Business Continuity Plan, design and refresh annually.

9. ED Strategy Development - Actively participate in the development and execution of ED Strategy.