Ecommerce- Assistant Manager – English – Onsite Johannesburg

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Ecommerce- Assistant Manager – English – Onsite Johannesburg.

Responsibilities:

1. Supporting Business by ensuring all Ecommerce Finance deliverables are met.
2. Cross train across all Ecommerce Finance Processes.
3. Processing, reconciling, analyzing, problem solving, and improving processes in the Customer Refunds space.
4. Enhance, automate, streamline & map processes.
5. Perform Quality checks in the process as agreed.
6. Drive Standardization and Global Best Practices within the organization by using specialists across Practice, Transitions, IT, and other relevant functions.
7. Ensure SOPs are up to date.
8. Prepare Month End Recon/Support.
9. Ensure proper back-ups are in place for seamless service delivery to client.
10. Resolve Zendesk Tickets by investigating and processing customer online refunds.
11. Customer service and Query resolution.
12. Payment Allocation and settlements.
13. Reconciling and clearing of GLs.
14. Support Team Leader.
15. Reporting to business.
16. Approvals and validations.
17. Drive process Improvement.

Qualifications we seek in you!

Minimum Qualifications / Skills:

1. Diploma in Finance.
2. Relevant years’ experience in a finance/ operations role.
3. Customer service experience.
4. SAP, Excel.

Preferred Qualifications/ Skills:

1. Excellent, clear, and proficient communication with stakeholders at various levels.
2. Sound decision making in evaluating problems.
3. Attention to detail and proactive.
4. Adaptable to a changing work environment.
5. Ability to investigate issues and take necessary resolution action.
6. Deadline driven, can work both independently and together as part of a team.
7. Positive attitude and great work ethic.
8. Perform to ethical standards.
9. Serve the customer and must be results driven.
10. Ability to handle multiple tasks.

What can we offer?

Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company.

In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.