Barista/ Bartender | Waterside

The Barista/ Bartender's main purpose at Waterside is to prepare and serve a wide variety of drinks (coffees, teas, wines, spirits, cocktails, and soft drinks) to our guests in a professional and friendly manner - mixing and matching ingredients to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Barista/ Bartender ensures that the standards of The Royal Portfolio are met, contributing to the company’s purpose, which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• To embody and live The Royal Portfolio’s Vision, Purpose & Values.
• To ensure a superior, friendly, and personalised guest service and experience on the opening date.
• Interact with customers and take orders.
• Mix ingredients to prepare cocktails and other drinks.
• Mix drinks, cocktails, and other bar beverages as ordered and in compliance with the lodge's standard drink recipes.
• Assess customers’ needs and preferences and make recommendations.
• Ability to sell or influence others for upselling and suggestive selling.
• Demonstrate a thorough knowledge of food and beverage products.
• Maintain a clean working area by sweeping, vacuuming, and dusting.
• Maintain liquor inventory and consumption records.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Stay guest-focused and nurture an excellent guest experience.

REQUIREMENTS & QUALIFICATIONS

• Minimum 2 years’ experience required bartending in a Safari Lodge.
• Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software.
• Excellent English communication skills (written and verbal). Other languages are advantageous.
• Positive interpersonal skills.
• Willingness and passion to serve.
• Ability to stay calm under pressure.
• Ability to work long hours, day and night, including weekends and holidays.
• Proven job reliability, diligence, dedication, and attention to detail.
• A passion to learn, teach, and drive improvement in fellow employees.
• International experience in a similar environment and travelling experience is advantageous.

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

It is a requirement of the Thornybush Nature Reserve that all staff undergo a pre-employment polygraph test.