Workshop Technician

Manitou Workshop Technician

Manitou Centre Gauteng

GENERAL ACCOUNTABILITY:

Report to the Workshop Foreman. This position has the responsibility of Technical hands-on assistance and Support including but not limited to that of maintenance, services, repairs and inspections as per application.

Primary focus is Technical Assistance to the customer network.

KPIs:

1. KPI 1 - Job Card Administration
   • Accountable to ensure accuracy and completeness of job cards afforded to you.
   • Ensure Parts identification for any additional repairs needed are done accurately and cost effectively.
   • Diagnose errors and technical problems to determine proper solutions to produce timely and detailed service reports.
2. KPI 2 - Management of Manitou resources
   • You are accountable and responsible for the tidiness and upkeep of your allocated work area.
   • You are accountable for the Manitou Tools allocated to you and report on breakages and missing tools.
   • It will be expected of each member to hand in their overtime and expense claims on a timely manner as prescribed by the Finance department. The claim document should be complete with all supporting documents attached.
3. KPI 3 – Customer Satisfaction
   • Manage all service, repair and maintenance work as required per application.
   • Manage jobs to enhance the appearances of customer machines by going the extra mile.
4. KPI 4 – Reporting
   • You are accountable and responsible to report back on damages and defects of your work area and tools.
   • You are accountable for additional work to be done after site quality inspection was conducted.

ADDITIONAL DUTIES AND RESPONSIBILITIES NOT REFLECTED IN KPI’s:

• Collaborate with various departments within Manitou Centre and to share information across the organization to build positive relationships with customers and coworkers.
• To carry out any reasonable work request given by management.
• To carry out all tasks given in accordance with environmental, health and safety guidelines provided by the company.
• Management may request and expect of the member to work overtime if the need arise (all overtime will be compensated for according to company overtime policy).
• It will be expected of each member to utilize company property and vehicles in accordance to company policies and adhere to National legislation when driving on national roads.
• Promote a Health and Safety culture within Workshop Department.

EDUCATION:

• Matric (Gr 12)
• Red Seal Qualified Diesel Technician or equivalent.
• Excellent Product Knowledge.
• Operator Competency on all Manitou related equipment and machines.

EXPERIENCE:

• At least 4 years’ experience in Mechanical and/or Electrical works on Material Handling Equipment.

COMPETENCIES AND SKILLS:

• Outstanding leadership and time management skills.
• Intermediate to excellent computer skills.
• Excellent people skills.
• Internal and external communication skills.
• Excellent read and write in English.
• Ability to work collaboratively with colleagues and staff to create a result driven, team orientated environment.
• In possession of a valid RSA driver’s license.
• Ability to work under pressure.
• Ability to work unsupervised.
• Technical business understanding.

INTERNAL/EXTERNAL CONNECTIONS:

• Works in partnership with almost all departments of the Headquarters to ensure close alignment.
• Represents the company as appropriate in its relationships with major customers, suppliers, competitors, government agencies, professional societies, and similar groups.

LOCATION & EXPECTED TRAVEL:

• This position is based in Proton Industrial Park, South Africa.
• Travel internationally, as per intermittent requirements.

Job Types: Full-time, Permanent

Application Question(s):

• What is your current salary?
• Do you have any flameproof experience?
• Why do you want to leave your current employer?
• Are you a qualified Diesel technician?

Education:

• High School (matric) (Preferred)

Experience:

• mechanical/electrical material handling equipment: 4 years (Preferred)