East London Family Court - Admin Officer (AO) - Band E

Up to £13.98 per hour + Holiday and Pension

This is a temporary contract role until July 2025 for an Admin Officer with an immediate start date (Compliance dependent) for a seven-month duration with a possible extension, offering 5 days in office work setting and a London location (Canary Wharf).

Job Description:

This is a brilliant opportunity for candidates to work as an Admin Officer on behalf of our client, East London Family Court, to support the admin team by processing family work and data input, case creation, orders, court clerking, correspondence, and any other family work tasks including general admin duties.

Key Responsibilities:

1. Administration:
1. Preparing papers and files for court, tribunals, hearings, and meetings
2. General photocopying and filing
3. Creating and updating records on in-house computer system and data input
4. Post opening and dispatch
5. Booking, preparing, and organising meeting rooms, supporting training courses and other group activities
6. Preparing meeting agenda, joining instructions, handouts, etc.
2. Drafting:
1. Standard letters and correspondence, minutes, notes, reports, submissions, etc., according to guidelines and instructions
3. Operations:
1. Clerking civil and family courts, tribunals, and hearings, ensuring papers and materials are available and up to date
2. Assisting court users, supporting listing and rota management, checking files
3. Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees, etc., including the use of chip and pin
4. Handling counter (face to face), written, and telephone enquiries
5. Working as a team to ensure TIB (Team Information Board) meetings are relevant, timely, and productive
6. Working as a team to problem solve, assess the impact of new SOPs, and contribute to small projects
7. Undertaking ad hoc roles within the band such as Jury Bailiff Officer, L+D Coordinator, H+S roles
4. Processing Casework:
1. Including standard documentation and information, court orders, claims, fines and fees, legal aid
2. Resulting courts accurately, interpreting the information required on a court file
3. Working to workload targets in terms of throughput and accuracy
5. Checking and Verifying:
1. Documents, records, accounts, claims, and returns for approval, results, statistics, plans, etc., against criteria, regulations, or procedures
2. Ensuring compliance and administration documentation meet quality standards
3. Cross-checking and validating work completed by colleagues
6. Collecting and Assembling Information:
1. For returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
2. Interpreting source materials, preparation of bundles, chasing
3. Modifying and adjusting information and making decisions to allow work to be completed
4. Collecting and assembling information to prepare for and run the daily TIB meeting, as required
7. Communicating with the Public, the Judiciary, other Court and Tribunal Users, and Representatives of other Agencies and Organisations:
1. Communicating and working with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers, and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures, etc.
2. Delivering a helpful, prompt, polite, and 'right first time' service to our internal and external customers

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to, and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veterans who meet the stipulated criteria for the role a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email, providing the role's navigation link and your qualifications. We are committed to engaging with you.

Throughout the application process, we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Please be informed if you are successful, we will need to run a compliance check prior to starting, and communication needs to be consistent with the compliance team including DBS checks and references.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.