Internal Arbitrator

Santam presents an exciting opportunity for an individual to join our team in the role of Internal Arbitrator based in Cape Town. This person will be responsible for the management of escalated Santam Limited complaints.

The successful candidate will demonstrate ethical behaviour, transparency, fairness and apply TCF (treating customers fairly) principles in making decisions impartially and objectively.

• Adjudication of short-term insurance disputes between Santam and policyholders or authorised representatives of the policyholder in the most amicable way, ensuring a high-quality disputes resolution.
• Recommend the acceptance or rejection of claims taking all aspects pertaining to service and policy contracts into account, including law, fairness, and equitable considerations.
• Provide support to policyholders and senior management ensuring the interests of all parties concerned.
• Advise Santam on the best option in dispute resolution taking Treating Customers Fairly and any other legislative requirements into account.

• Minimum LLB or Bachelor of Laws.
• Master of Laws degree or Master of Dispute Resolution advantageous.
• Minimum 10 years’ experience in court litigation and various forms of legal disputes adjudication such as mediations and arbitrations.
• Senior Counsel.
• Draft written opinions and decisions.
• Ability to build strong stakeholder relationships.
• Proven business acumen.
• The ability to communicate effectively across all levels of management.
• Experience in drafting and reviewing policy contracts in relation to its application and administration.
• Understanding of technical and operational business requirements.
• Must have knowledge of principles of legal interpretation.
• Insurance process and product knowledge advantageous.
• Uncompromising personal ethical standards.
• Problem-solving skills.

• Coaching and Mentoring.
• Sound business acumen.
• Analytical and problem-solving skills.
• Time Management Skills.
• Planning and execution skills.
• Ability to work under pressure.
• Teamwork Skills.
• Excellent Communication skills (written and verbal).
• Conflict management skills.
• Ability to produce creative solutions.
• Ability to extract relevant and important information from facts presented.
• Problem-solving skills.
• Negotiation skills.
• Computer Literate (MS Office Package).

• Being resilient - Contributing through others.
• Collaborates - Contributing through others.
• Cultivates innovation - Contributing through others.
• Customer focus - Contributing through others.
• Drives results - Contributing through others.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.