Business Intelligence Manager

Role Purpose

Manage the design and delivery of business intelligence and analytics solutions that provide business with the necessary data and insights that drive business decision making, operational excellence, business performance and service excellence.

Requirements

• Valid Matric Certificate
• B-Degree in Information Systems, Computer Science, Statistics or equivalent qualification

Knowledge

• Business process knowledge
• Knowledge of business intelligence and data analytics systems, programmes and processes
• Knowledge of financial service industry

Skills

• Communication skills
• Interpersonal skills
• Problem-solving skills
• Reporting skills
• Business acumen
• Data analysis skills

Experience

• 5-7 years Business Intelligence, Data Science or Data analytics experience
• 3-5 years management experience
• Strong SQL and Data Warehouse/Data Lakes experience
• Proficient in Power BI and/or other Data Visualisation tools, like QlikView and Tableau
• Experience in Leading Data Migration Projects would be advantageous
• Experience in IBM Cognos platform would be advantageous

Duties & Responsibilities

Solution delivery

• Design solutions in line with the business intelligence architecture of the environment and business processes that need to be measured and analysed.
• Set the business intelligence and analysis agenda by engaging regularly with stakeholders to determine business requirements.
• Elicit the business requirements and uncover business opportunities, resulting functionality, data and processes needed in order to recommend the appropriate solution.
• Manage the delivery of data requests and maintenance of scheduled reports.
• Accelerate the automation of reports and solutions.
• Act as Data Officer and effectively manage the delivery of Statutory and Regulatory reporting.

Data Governance

• Provide frameworks to best identify, understand, and interpret data structures across various databases within the business to facilitate data analysis and continuous monitoring activities.
• Oversee the data sourcing, data models and data mining activities to support descriptive and trend analysis within the business environment.
• Implement and manage data quality practices, measures and tools to ensure credible and trusted data, information, analyses and insights that are fully compliant to applicable legislation and industry standards.
• Oversee the design and implementation of accurate, reliable and timely metrics and reports to the business.
• Oversee the delivery of data models, reports and insights that proactively identify risks within business, providing insight into business metrics.
• Ensure and continuously improve the optimisation of data models, tools and solutions.
• Actively pursue opportunities to assist business to identify risks and exposure and the prevention of losses through early detection and prevention processes.
• Proactively identify financial and business risks to the company and escalate accordingly.
• Manage BI related projects to ensure the modernisation and optimisation.

CLIENT

• Provide authoritative expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.

FINANCE

• Compile and control budgets to minimise expenditure in alignment with tactical delivery plans.
• Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.

Competencies