Non Motor Field Assessor- Newcastle

A position has become available for Non-Motor Adjuster and will be based in the NM Field Claims of KZN in Newcastle.

JOB DESCRIPTION

The purpose of this position is to determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with clients, intermediaries, and service providers, and settling claims within a delegated threshold and according to contract conditions. Build and Maintain Broker Relations.

PRINCIPAL ACCOUNTABILITIES

1. Receive instruction from scheduler on appraisal notes and documents and review and confirm completion and accuracy of documents, policy and conditions that pertain to the claim.
2. Plan routes for claims, make arrangements, and contact clients.
3. Identify what is required and outstanding from the client.
4. Review merit and plans for what needs to be investigated and whether specialist expertise is required (e.g., a builder or engineer).
5. Visit the client and validate the loss.
6. Interact with the client and do a physical inspection of inventories. Complete Value at Risk and Inventory with the Client.
7. Appoint specialist resources if required.
8. Assess risk to provide recommendations to underwriting.
9. Interact with the SAPS, weather bureau, etc., to assess merit.
10. Compare info collected to the policy requirements and claim details presented.
11. Item identification (value and proof of ownership).
12. Determine equivalent replacement value by contacting suppliers and getting input from experts/moderators.
13. Decide and negotiate on replacement, cash, or claims card.
14. Authorize repairs or cash settlement.
15. Write claims report; authorize settlement, details of claim, findings, circumstances, merit, quantum, or risk recommendations.
16. Update the Claim File and associated documents to the Central Filing System with Santam (DPC).
17. Handle complaints, queries, and interaction with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee, and options from underwriters.
18. Responsible for all policy sections, including damage to buildings (e.g., ceiling and carpets) pertaining to personal lines.
19. Responsible for all policy sections of an agricultural nature (excluding motor, BI, internal and external risk, and liability).
20. Authority to appoint field experts (e.g., builder or electronics specialist).
21. Required to moderate claims (i.e., building, electronic items, and jewelry) between the value of R35,000 and R150,000 for current segmentation rules.

QUALIFICATIONS AND EXPERIENCE

1. Matric.
2. Completed short-term insurance qualification (NQF4).
3. 3 to 5 years of Non-Motor field experience.

SKILLS

1. All relevant product training completed.
2. Familiar with IM external systems.
3. Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing (e.g., thatching), floor coverings, gyproc, building repair calculator, and advanced electronic equipment.
4. Ability to do investigations on buildings, contents, and agriculture.
5. Ability to effectively communicate and build good rapport.

COMPETENCIES

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format online at www.santam.co.za/careers. Should you be aware of a qualified individual, please pass this vacancy on to them.