Waiter/ess (Server)

Job Description - Waiter/ess (Server) (HOT0B5XL)

Job Number:

HOT0B5XL

Work Locations

Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Garden, Cape Town 8001

A Waiter/ess (Server) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Server), you will perform the following tasks to the highest standards:

1. Manage guest queries in a friendly, timely, and efficient manner
2. Serve alcoholic/non-alcoholic beverages in accordance with licensing/liquor regulations for residents and non-residents
3. Ensure knowledge of menu and all products
4. Ensure mis-en-place is well stocked at all floor stations
5. Follow correct reporting procedures if faced with issues
6. Ensure food and beverage orders are of a consistently good standard and delivered in a timely manner
7. Practice Hilton grooming standards including uniform dress code, cleanliness, and personal hygiene
8. Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Committed to delivering high levels of customer service
2. Flexibility to respond to a range of different work situations
3. Ability to work on your own or in teams

It would be advantageous for you to demonstrate the following capabilities and distinctions:

1. Experience in Food and Beverage department and/or industry
2. Previous experience of cash handling
3. Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!