CRM Architect I

Date: 12 Feb 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Banking Group in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. Our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings.

About The Role

As a Client Engagement Agent, you will play a vital role in shaping and optimizing client engagement throughout the entire lifecycle. Leveraging your expertise in data, systems, and client engagement practices, you will support, track, and develop impactful programmes, campaigns, and prompts. You'll also conceptualize, design, and implement foundational CRM solutions tailored to specific communication strategies and business requirements.

Experience (Minimum)

• 3+ yrs. technical CRM experience in a client relationship environment or business engineering.
• Operating in an environment practicing Agile methodology.

Qualifications (Minimum)

A relevant tertiary qualification in Information Technology or Similar.

Qualifications (Ideal Or Preferred)

A relevant qualification.

Ideal

• 3+ years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
• 3+ years program or business engineering project experience.

Knowledge

• Salesforce Marketing Cloud (or similar CRM system)
• Salesforce CRM (or similar CRM system)
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
• Stakeholder engagement and management principles and practices
• Agile methodology

Ideal

• CX or CE Journey mapping
• Technical CRM program building
• AI modelling
• Digital channel development and integration

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology