IT Technician

• 2-3 years of relevant work experience in installations, support, and training ideally on POS and/or fingerprint readers.
• Diploma or Bachelors degree in Information Technology or related field.
• Drivers License and own vehicle.
• Technical troubleshooting (in person or remote)
• Proficiency in remote support tools and techniques
• Skills and knowledge in Operating Systems, Hardware knowledge, Software applications and Networking
• Knowledge of basic security practices
• Documentation, Backup, and recovery skills
• Excellent customer service, stakeholder management and communication skills, solutions-focused, teamwork and collaboration skills.

Responsibilities:

Technical Support

• Provide timely and effective technical support to end-users, resolving hardware and software issues in line with customer SLA.
• Manage the ticketing system by prioritizing, categorizing, and assigning support requests.
• Collaborate with teams to coordinate technical issue resolution efforts, ensuring minimal disruptions to operations.
• Ensure technical assistance is provided to key clients and employees.
• Provide after-hours support when necessary.

Maintenance

• Keep up to date with system information testing, changes, and updates.
• Provide effective installation, configuration, maintenance, troubleshooting, and training on relevant hardware and software systems.
• Ensure technology equipment is delivered and relocated as needed.

Documentation and Reporting

• Document hardware and software changes.
• Maintain asset inventories.
• Create reports on support activities, equipment status, and system performance.