Customer Support Specialist

About Us : We are an innovative and rapidly growing e-commerce company dedicated to delivering exceptional customer experiences. As we continue to expand, we are excited to introduce the role of Customer Support Specialist, a key position focused on bridging customer interactions and creating seamless experiences through exceptional service. If you thrive in a fast-paced environment, excel in customer engagement, and are passionate about ensuring customer satisfaction, this role is for you!

Role Overview :

As a Customer Support Specialist, you will be the primary point of contact for customers, guiding them through their journey and resolving inquiries promptly. You’ll focus on providing excellent support via phone, email, live chat, and SMS to ensure positive experiences and build long-lasting relationships. You’ll work closely with internal teams and clients to meet specific goals and KPIs while upholding high standards of customer care.

Key Responsibilities :

1. Provide exceptional customer support via phone, live chat, email, and SMS.
2. Assist customers with inquiries, product recommendations, and abandoned cart recovery.
3. Resolve subscription issues, cancellations, and returns, offering tailored solutions.
4. Follow up post-purchase to ensure satisfaction and build long-term relationships.
5. Track interactions and meet KPIs using CRM systems and team collaboration.

Qualifications :

1. At least 1 year of customer support experience with a focus on service excellence.
2. Strong communication skills with the ability to build rapport and resolve issues.
3. Experience in phone support or live chat, with CRM and e-commerce tool knowledge.
4. Proven track record of meeting or exceeding customer satisfaction goals.
5. Organized, adaptable, and able to handle multiple tasks efficiently.

What’s in It for You?

$4/hour with annual increases, PTO, health insurance (specific regions), and health stipends. Permanent work-from-home setup. Be part of a fast-growing e-commerce brand with clear career advancement pathways. Work with a supportive team of professionals who inspire and challenge you daily.

Why Join Us?

Be part of one of the fastest-growing e-commerce startups. Experience a dynamic, collaborative, and empowering work environment. Build a rewarding career with opportunities for growth and development.

How to Apply :

APPLICATION LINK: https://forms.gle/PZ7QSU5325LvXQ2k9
APPLICATION CODE: CON-JAZZHR
Ready to make an impact as our Customer Support Specialist? Apply now and join our mission to redefine customer experiences in the e-commerce space!

• Only applications submitted through the provided application link will be prioritized.