Manager : Care Operations

Get AI-powered advice on this job and more exclusive features.

Desired Experience & Qualification

Education: Bachelor's Degree (3 years) / NQF level 7 Clinical qualification and Advanced Diploma / NQF level 7 Business Management

Experience: 6 years Medical and Health industry, 3 - 5 years Operational Leadership and Operational Management Essential, 3 - 5 years Quality Assurance and Risk Management, 3 years People Leadership, and 3 - 5 years Operational Content and Process Management, 3 - 5 years' Workforce Planning.

Introduction

To our care charter striving to continuously make a positive difference.

Build relationships and network across all stakeholders to achieve the strategic goals and objectives.

Guide and support the personalised services provided with care focusing on the overall quality of interaction between our customers and the brand.

Inspire and monitor holistic care that is personalized and accessible to maintain the care journey end to end.

Maintaining and continuously assessing all requests, authorizations and case management to enable consistent integrated care experiences.

Committing and inspiring the execution of the service and care charters in striving for a meaningful positive difference.

Duties & Responsibilities

Compliance and Risk Management: Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team. Implemented operational risk and governance structures, measures and frameworks are monitored within the team and necessary action is taken to address issues, when necessary. Manage expenses, costs and identify cost saving opportunities to support the department in achieving its financial goals and targets.

Operating Model: Develop and implement team operational plans that will ensure the defined delivery objectives are met through supporting, and being supported by, other teams within and linked to the department/project. Identify opportunities to improve the teams' core operational internal processes and internal supply chain. Resolve operational conflicts. Set achievable yet challenging delivery targets/objectives and motivate the team to operate in a mutually supportive manner to ensure successful delivery.

Operational Implementation of Strategy: Plan and implement operational changes within the area of responsibility to respond to important external influences. Provide input into the business plan for the department and interpret this into an operational plan for the team. Ensure business plan is implemented in a manner that supports operational and quality standards and meets defined departmental priorities. Communicate business plan and team operational plan in alignment with the broader Medscheme strategic direction. Ensure implementation of plans in a way that maintains operational best practice and leads to continual delivery improvement.

Operational Leadership: Manage the operational performance of the team as per Human Capital frameworks and policies to ensure delivery to agreed standards and objectives. Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme. Support transformation through valuing diversity within the team and department. Behave in alignment with the Medscheme values.

Stakeholder Management: Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained.

Interested?

Send CVs to

• Level: Mid-Senior level
• Employment type: Full-time
• Job function: Management, Health Care Provider, and Strategy / Planning
• Industries: Medical Practices, Public Health, and Insurance