Call Center Sales Manager

My client, a leading financial institution, has a vacancy for a Call Centre Manager to join their team in JHB.

Purpose Statement

To manage the company's department to achieve growth in market share and profitability for online sales, supporting the omni channel sales strategy and building and implementing resources, systems, policies, practices, methods, and measures that will effectively drive the delivery of the sales strategy.

Experience

1. 5+ yrs management experience within an online/direct sales with a focus on omni channel sales.
2. Proven record of delivering results in a fast-paced, dynamic, results-driven environment with frequent change.
3. Experience in a banking, retail, e-commerce, or consumer goods industry.
4. Financial services management experience preferable in a retail environment.

Qualifications (Minimum)

1. Bachelor's Degree in Business Management or Finance.
2. Knowledge of:

• Working collaboratively with cross-functional teams that focus on the end-to-end client experience within a sales environment.
• Sales analytics tools, CRM systems, and technologies.
• How to leverage data, technology, and client insights to drive growth and enhance client experience.
• Commercial and business drivers of a financial services/retail environment.
• People management and development practices.
• Sales and contact centre knowledge.
• Client experience principles and practices.
• Operational data analytics and digitization of data.
• Understanding of how omni channel sales and services work.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Banking, Financial Services, and Telephone Call Centers