Debriefer (Contract position) - George

About the job Debriefer (Contract position) - George

6 Months Contract

Job purpose:

To ensure all collections and deliveries are debriefed every day.

• Matric
• Ability to identify discrepancies
• Ability to check stock and documentation
• Ability to read stock labels
• Self-motivated
• Work well under pressure
• Good communication skills both externally and internally

COLLECTION DEBRIEF

• All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
• Adhoc requests should be specified against the collections request and driver route allocation
• The Daily collections should be confirmed against the daily collections manifest.
• Any missed collection must be reported and escalated to the relevant management for immediate action.
• CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
• All quality aspects of the waybill and documentation must be checked.
• All parcels must be accepted after checking packaging and documentation.
• Report any discrepancies to local management to escalate if necessary.
• Accepted items must be prepared for dispatch via network.
• All documentation or waybills are to be scanned for record purposes.
• Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.

DELIVERY DEBRIEF

• Capture all PODs on system for record purposes.
• All incoming documentation must be scanned after quality check.
• Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
• Return parcels must be captured, stating the reason returned using the reason codes
• Inform Call Centre of failures in an effort to contact customer.
• All items must be secured for alternative action.

GENERAL

• Communications between staff is vital in the ops department.
• Ensure that the house keeping standards are of high standard at all times
• Consider the POPI Act with regards to paperwork on desks, etc.