Customer Care Helpdesk

PST.AG is looking for a motivated and communicative assistant to support our team in the area of customer management. It offers the opportunity to work in a dynamic, international environment.

Responsibilities:

1. Customer Care: Creating tickets and resolving customer cases.
2. Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
3. Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
4. Scheduling Appointments: Arranging and organizing appointments and documenting their content.
5. Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.
6. Not limited to:
1. Customer Care
2. Process Documentation
3. Workflow management
4. Marketing/Social Media

Qualification:

1. Bachelors Degree in any related discipline.
2. 5 plus years experience in a similar role
3. Experience in sales, marketing, or customer service
4. Strong organizational skills
5. Ability to work efficiently in a fast-paced environment
6. Project management and coordination skills
7. Must be able to work Central European Time (CET)

Must Have:

1. Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc)
2. Familiarity with working in an ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
3. Professional communication skills
4. Strong attention to detail
5. Very good and confident English skills, both written and spoken
6. Flexibility, independence, and ability to work in a team

Nice to Have:

1. Experience in marketing and/or social media
2. Knowledge of German language
3. Strong Linguistic ability with Large Language Models (LLMs) is a huge advantage.