Property Repairs Administrator

Pear Recruitment – Property Repairs Administrator – Ilford

Salary - £28,000

Monday – Friday 9am – 5:30pm

Our client, set in a large stylish office on a busy high street in Ilford, has an exciting role for a Property Administrator to join their team. Some of the responsibilities will include being the first point of contact for property maintenance issues, answering telephone calls, and recording relevant details. Priding themselves on service, they are keen to recruit a candidate who is all about values and keeping the company’s best interests at the forefront of daily activity. If you have the experience required for this role, we would love to see your CV.

Duties & Responsibilities

• To comply with all legal and ELPM regulations with particular attention to all aspects of the Health & Safety at work regulations.
• To be punctual for the start of work and all meetings throughout the day.
• To use all ELPM property in the correct and proscribed way.
• To be suitably dressed at all times – overly casual clothing does not project the correct image for clients visiting the office or day to day office interaction.
• To attend all training courses booked by ELPM both internal and external in order to develop your core skills.
• To act in the best interest of ELPM at all times.
• To maintain a professional and courteous manner when conducting face-to-face meetings or phone meetings with all customers and work colleagues.
• To ensure that all communication, both written and spoken, is professional and courteous.
• To have a thorough working knowledge of the ELPM business model.
• To answer all calls that come through on your extension or call overflow system and deal with them or redirect the call as required.
• To report any complaints alleging disrepair to the PSM.
• To report any complaints where a client is being represented by Solicitors or NGOs such as Citizens Advice or Shelter to the PSM.
• To understand all company policies and procedures that relate to the delivery of maintenance of properties.
• To have a thorough understanding of the Active H/MIS system and the details required to be entered.
• To ensure that every call is handled professionally and efficiently.
• To carry out basic troubleshooting steps with callers to ascertain if it requires a home visit.
• To assess and prioritise the maintenance issues reported to ensure they are correctly graded as priority 1, 2, 3, or 4.
• To ensure all the relevant information required is included in the job sheet.
• To allocate, where permitted, Maintenance Works Orders (MWOs) to Maintenance Operatives (MOs).
• To be in regular contact with the MOs to ensure MWOs are being completed on time and in line with company targets.
• To follow up on the job by setting a reminder on the to-do function where there may be delays to the agreement or completion of the works.
• To raise invoices on XERO where instructed or applicable.
• To ensure that the company achieves its priority targets – Cat 1 – 24 hours, Cat 2 – 48 hours, Cat 3 – 7 days, and Cat 4 – 28 days.
• To report any issues that you cannot resolve to the SLT.
• To act as the point of contact for tenants/landlords in your patch.
• To provide landlords with quotes for works and liaise with landlords regarding repairs.
• To send tenants warning letters for damages or breach of tenancy.
• To inform the council of problem tenants such as no access for maintenance or tenant damage.
• To arrange landlord appointments such as license inspections, landlord visits, and mortgage valuations with senior housing officers.
• To liaise with SLT regarding difficult landlord queries, large works, or TT issues to agree on next steps.
• To assist landlords with insurance claims, block management issues, etc.

If you are interested in this Property Administrator role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements, we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for, and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the utmost confidentiality, and you will always be advised if your CV is being submitted to a client.